Italian-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment is excited to collaborate with Supercell Games to offer a fantastic opportunity for an Italian-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Italian and passionate about gaming, this role provides an excellent chance to grow your career within a dynamic and innovative mobile game developer.

As an Italian-Speaking Player Support Specialist at Supercell Games, you will be responsible for assisting Italian-speaking players to ensure a positive and enjoyable gaming experience. You will join a collaborative team dedicated to player satisfaction and community engagement.

Your Key Responsibilities

• Deliver timely and empathetic support to Italian-speaking players through multiple communication channels such as chat, email, and social media.
• Investigate, troubleshoot, and resolve player issues efficiently and effectively.
• Collect and report player feedback to relevant teams to help improve game features and support services.
• Maintain accurate and detailed records of player interactions and support requests.
• Collaborate closely with cross-functional teams to enhance support processes and overall player experience.
• Contribute to the creation and updating of support documentation and knowledge base content.

Requirements

• Fluency in Italian is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
• Excellent communication skills, both written and verbal, with a professional and empathetic approach to player interactions.
• Eligibility and willingness to relocate to Sofia, Bulgaria.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay,

rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses