Patrique Mercier Recruitment, in partnership with Riot Games, is excited to present an excellent opportunity for an Italian-speaking Player Support Specialist to join the team in Sofia, Bulgaria, with fully paid relocation! If you have fluency in Italian and a passion for gaming, this role allows you to grow your career with a leading global gaming company.
As an Italian-Speaking Player Support Specialist at Riot Games, you will be the primary contact for Italian-speaking players, delivering exceptional support and ensuring an outstanding gaming experience. Join a dynamic, innovative team focused on maximizing player satisfaction and fostering a positive community.
Your Key Responsibilities
- Provide high-quality support to Italian-speaking players via multiple channels including chat, email, and social media.
- Investigate, analyze, and resolve player issues promptly with empathy and professionalism.
- Collect and communicate player feedback to support the enhancement of Riot Games' products and services.
- Maintain accurate and detailed documentation of player interactions and support cases.
- Collaborate closely with internal teams to optimize support processes and player experience.
- Contribute to the development and maintenance of support documentation and knowledge base resources.
Requirements
- Fluency in Italian is mandatory; proficiency in English is strongly preferred. Clearly indicate your native language and nationality in your application (C.V. and/or Cover Letter).
- A strong passion for gaming and familiarity with Riot Games’ portfolio and community.
- Previous experience in customer or player support roles, preferably in the gaming industry, is advantageous.
- Excellent verbal and written communication skills with the ability to engage players in a professional and empathetic manner.
- Effective problem-solving skills and ability to thrive in a fast-paced environment.
- Positive, team-oriented attitude with eagerness to learn and adapt.
- Willingness and eligibility to relocate to Sofia, Bulgaria; full relocation package provided.
Benefits
- Financial support during relocation
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses