💼 Join Our Mobile Banking Team! Patrique Mercier Recruitment ES is excited to present an incredible opportunity for an Italian Speaking Customer Support representative for our Mobile Banking Services Department. If you are fluent in Italian and have a passion for technology and customer service, this role is perfect for you!
In this essential position, you will assist Italian-speaking customers with inquiries related to mobile banking services, ensuring they receive the support and guidance they need for a seamless banking experience on their devices. If you're looking to contribute to a forward-thinking financial environment and help customers navigate our mobile services, we invite you to apply!
Your Responsibilities
- Provide exceptional customer support to Italian-speaking clients via phone, email, and chat.
- Assist customers with inquiries regarding mobile banking features, troubleshooting issues and offering solutions.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with team members to meet service goals and improve customer satisfaction.
- Participate in ongoing training to stay updated on product offerings and banking regulations.
Requirements
- Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
- Fluency in Italian (written and spoken) is essential.
- A strong commitment to delivering excellent customer service in the banking sector.
- Prior experience in customer support, especially related to banking or mobile services, is advantageous but not mandatory.
- Outstanding communication and interpersonal skills.
- A proactive team player with a problem-solving mindset.
- Strong analytical skills and attention to detail.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
Benefits
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and 2 weeks Hotel )
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Free Greek lessons
And More...