Patrique Mercier Recruitment ES is thrilled to present an exciting opportunity for Italian-speaking individuals to join the Hotel Reservations Department in Greece as Customer Service Representatives! If you have a passion for travel and hospitality and enjoy assisting customers in planning their perfect getaways, this role is perfect for you. You will provide exceptional support to Italian-speaking clients regarding hotel reservations and inquiries, ensuring they have a seamless experience. Become part of a dynamic team that values excellent customer service in the hospitality industry!
Your Responsibilities
- Provide outstanding customer service to Italian-speaking clients via phone, email, and live chat.
- Assist customers with hotel reservations, answer inquiries, and resolve any issues that may arise during the booking process.
- Maintain a friendly and professional demeanor in all interactions with customers.
- Accurately document customer interactions to support continuous service improvement.
- Collaborate with colleagues and hotel partners to ensure a smooth booking experience.
- Participate in training sessions to remain knowledgeable about the hospitality industry and best practices.
Requirements
- Fluency in Italian (both written and spoken) is essential. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
- A strong commitment to delivering exceptional customer service.
- Previous experience in customer service or hospitality is a plus, but not mandatory.
- Excellent communication and interpersonal skills.
- Ability to work independently and effectively as part of a team.
- Positive attitude and proactive approach to customer satisfaction.
- Willingness to learn and develop within a supportive and vibrant environment!
Benefits
Monthly Performance Bonus
Fully Paid Relocation Package (paid flight, transfer, and 2 weeks' paid hotel accommodation)
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Free Greek lessons
And More...