🌟 Join Patrique Mercier Recruitment ES as an Italian Fitbit Product Support Specialist in Sofia, Bulgaria, with a fully paid relocation package! If you are a native Italian speaker passionate about customer support and wearable technology, this is your chance to advance your career in an exciting international environment.
In this role, you will provide top-notch support to Italian-speaking Fitbit users, helping them solve technical issues and maximize the benefits of their devices. Enjoy the opportunity to work in a dynamic team and relocate with full assistance to the beautiful city of Sofia.
Your Responsibilities
- Deliver exceptional product support for Fitbit devices to Italian-speaking customers via multiple channels including phone, email, and chat.
- Troubleshoot and resolve technical problems efficiently.
- Guide customers in utilizing Fitbit products to enhance their user experience.
- Document customer interactions and solutions accurately using CRM tools.
- Collaborate closely with other teams to escalate complex issues and drive improvements.
- Stay informed on new product features and updates through regular training sessions.
Requirements
- Native-level fluency in Italian (both spoken and written) is required. Please clearly state your native language and nationality in your C.V. and/or Cover Letter.
- Strong technical interest and ability to understand wearable technology.
- Prior experience in product support or customer service roles is beneficial.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Willingness to relocate to Sofia, Bulgaria, with relocation costs fully covered.
- Result-oriented attitude with excellent problem-solving skills and attention to detail.
Benefits
- • Financial support during relocation
- • Fully paid training
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses