Patrique Mercier Recruitment, in partnership with Riot Games, is excited to offer a fantastic opportunity for a Greek-speaking Player Support Specialist to join the team in Sofia, Bulgaria, with fully paid relocation! If you are passionate about gaming and fluent in Greek, this is a unique chance to join one of the leading companies in the gaming industry and take your career to the next level.
As a Greek-Speaking Player Support Specialist for Riot Games, you will be the frontline ambassador assisting Greek-speaking players with their inquiries, troubleshooting issues, and ensuring an exceptional gaming experience. Join a dynamic and innovative team and help foster an engaged and satisfied player community.
Your Key Responsibilities
- Provide excellent support to Greek-speaking players via chat, email, and other communication channels.
- Investigate and troubleshoot player issues, delivering timely and effective resolutions.
- Collect player feedback to help enhance Riot Games’ products and services.
- Maintain accurate documentation of player interactions and support tickets.
- Collaborate with internal teams to improve player support processes and gaming experiences.
- Contribute to the development of best practices and knowledge base articles.
Requirements
- Fluency in Greek is mandatory; proficiency in English is strongly preferred. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
- A strong passion for gaming and familiarity with Riot Games’ titles and gaming communities.
- Previous experience in customer support or player support roles, particularly in gaming, is highly valued.
- Excellent communication skills, both verbal and written, with the ability to engage and empathise with players.
- Strong problem-solving skills and the ability to work efficiently in a fast-paced environment.
- A positive and team-oriented mindset with willingness to learn and adapt.
- Willingness and eligibility to relocate to Sofia, Bulgaria; relocation costs fully covered.
Benefits
- Financial support during relocation
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses