German-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in collaboration with Supercell Games, is offering an exciting opportunity for a German-speaking Player Support Specialist to join the team in Sofia, Bulgaria. If you are fluent in German and passionate about gaming, this role allows you to be a part of a leading mobile game developer and contribute to enhancing the player experience.

As a German-Speaking Player Support Specialist at Supercell Games, you will interact directly with German-speaking players, providing high-quality support to ensure a smooth and enjoyable gaming experience. Join a dynamic and innovative team dedicated to player satisfaction and community engagement.

Your Key Responsibilities

• Provide timely and professional support to German-speaking players through various channels such as chat, email, and social media.
• Investigate and resolve player issues effectively with empathy and attention to detail.
• Collect and report player feedback to relevant teams to help improve game features and support quality.
• Maintain accurate records of player interactions and support cases.
• Collaborate with cross-functional teams to enhance support processes and improve player satisfaction.
• Contribute to the creation and updating of support documentation and knowledge base articles.

Requirements

• Fluency in German is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
• Excellent communication skills, both written and verbal, with a professional and empathetic approach towards players.
• Eligibility and willingness to relocate to Sofia, Bulgaria.
• Passion for gaming and familiarity with Supercell’s games is an advantage.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay,

rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses