Patrique Mercier Recruitment is currently hiring a German-Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria, with fully paid relocation. This is a fantastic opportunity to provide expert support on iRobot products while enjoying the cultural richness and growing tech scene in Sofia.
In this role, you will be pivotal in assisting German-speaking customers by delivering high-quality, effective support and technical solutions. Your contribution will ensure customer satisfaction and maintain the brand’s reputation for outstanding service.
Key Responsibilities
- Offer professional support to German-speaking customers via phone, email, and chat platforms.
- Diagnose, troubleshoot, and resolve technical issues related to iRobot products efficiently.
- Respond to customer inquiries with clarity and empathy, ensuring a positive customer experience.
- Document all interactions and technical problems thoroughly and accurately.
- Collaborate closely with internal teams to enhance support processes and share customer insights.
- Participate in ongoing training to stay abreast of the latest product updates and support techniques.
Requirements
- Fluency in German (both spoken and written) is essential; native proficiency is preferred.
- Strong communication skills and a customer-focused mindset.
- Technical aptitude, with previous experience in customer support or technical troubleshooting preferred.
- Clearly indicate your native language and nationality in your CV and/or cover letter.
- Willingness to relocate to Sofia, Bulgaria, with relocation expenses fully covered.
- Ability to work independently and collaboratively within a fast-paced team environment.
- Positive attitude, strong adaptability, and eagerness to learn and develop within the role.
Benefits
- • Financial support during relocation
- • Fully paid training
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses