🌟 Join Our Team in Sofia! Patrique Mercier Recruitment ES is looking for a German-Speaking Customer Support Specialist to join our growing team in Sofia, Bulgaria, with a fully paid relocation package! If you are fluent in German and passionate about delivering outstanding customer service, here is your opportunity to develop your career in an international environment.
In this role, you will be responsible for providing high-quality support to our German-speaking customers, addressing their needs, solving their queries, and ensuring an exceptional client experience. Benefit from a fully covered relocation package as you start a new chapter in the exciting city of Sofia.
Your Responsibilities
- Deliver excellent customer support to German-speaking clients through phone, email, and chat.
- Resolve customer inquiries and issues promptly and with professionalism.
- Record and maintain detailed customer interaction information in the CRM system.
- Coordinate with team members to continuously improve customer satisfaction.
- Engage in regular training sessions to stay updated with product knowledge and customer care practices.
Requirements
- Fluency in German (both written and spoken) is required.
- Your native language and nationality must be clearly indicated on your C.V. and/or Cover Letter.
- Experience in customer support or a similar role is an advantage.
- Strong communication and interpersonal abilities.
- Willingness to relocate to Sofia, Bulgaria; relocation expenses fully covered by the company.
- Excellent problem-solving skills and attention to detail.
- Ability to work well within a collaborative team setting.
Benefits
- • Financial support during relocation
- • Fully paid training
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses