French-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment is proud to partner with Supercell Games to offer an exciting opportunity for a French-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in French and passionate about mobile gaming, this role offers a unique chance to develop your career with one of the most innovative companies in the gaming industry.

As a French-Speaking Player Support Specialist at Supercell Games, you will be responsible for delivering outstanding support to French-speaking players, ensuring an exceptional and smooth gaming experience. You will join a dynamic, collaborative team focused on player satisfaction and community engagement.

Your Key Responsibilities

• Respond to player inquiries in French via multiple channels such as chat, email, and social media.
• Investigate, troubleshoot, and resolve player issues efficiently and empathetically.
• Collect and communicate player feedback to relevant teams to help improve game features and support services.
• Maintain accurate records of player interactions and support requests.
• Collaborate with cross-functional teams to enhance support workflows and overall player experience.
• Contribute to the creation and update of support documentation and knowledge base articles.

Requirements

• Fluency in French is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
• Excellent communication skills, both written and verbal, with a professional and empathetic approach when interacting with players.
• Passion for gaming and familiarity with mobile games is a plus.
• Eligibility and willingness to relocate to Sofia, Bulgaria.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay,

rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses