Patrique Mercier Recruitment, in partnership with Riot Games, is excited to offer an incredible opportunity for a French-speaking Player Support Specialist to join the team in Sofia, Bulgaria, with fully paid relocation! If you are fluent in French and passionate about gaming, this role offers the chance to enhance your career with a leading global gaming company.
As a French-Speaking Player Support Specialist at Riot Games, you will be the primary contact for French-speaking players, providing exceptional support and ensuring a seamless and enjoyable gaming experience. Join a passionate and innovative team focused on delivering outstanding player satisfaction and community engagement.
Your Key Responsibilities
- Deliver high-quality support to French-speaking players through various communication channels including chat, email, and social media.
- Investigate and resolve player issues promptly with empathy and professionalism.
- Collect and share player feedback to aid in the continuous improvement of Riot Games’ products and services.
- Maintain detailed and accurate records of player interactions and support cases.
- Collaborate closely with internal teams to enhance support processes and player experience.
- Contribute to the development and upkeep of support documentation and knowledge base materials.
Requirements
- Fluency in French is required; proficiency in English is strongly preferred. Please clearly specify your native language and nationality in your application (C.V. and/or Cover Letter).
- A strong passion for gaming and familiarity with Riot Games’ titles and the gaming community.
- Previous experience in customer or player support, ideally within the gaming industry, is a plus.
- Excellent communication skills, both verbal and written, with the ability to engage professionally and empathetically with players.
- Strong problem-solving skills and ability to work effectively in a fast-paced environment.
- A positive, team-oriented attitude with a willingness to learn and adapt.
- Willingness and eligibility to relocate to Sofia, Bulgaria; full relocation package provided.
Benefits
- Financial support during relocation
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses