Patrique Mercier Recruitment By Cyriel is looking for a skilled French-Speaking Back Office Gaming Support professional to join our team in Sofia, Bulgaria. This role offers fully paid relocation, providing an excellent chance to develop your career in an international and dynamic environment.
In this position, you will provide back office support to French-speaking players, ensuring seamless gaming operations and excellent service delivery.
Key Responsibilities
- Deliver back office support to French-speaking players, handling escalated issues and complex queries efficiently.
- Collaborate with internal teams to resolve player issues promptly and accurately.
- Manage sensitive player accounts, data, and financial transactions with confidentiality and precision.
- Analyze support workflows to identify opportunities for process improvements.
- Maintain accurate documentation of all support interactions and operational procedures.
- Contribute to continuous improvement initiatives and adherence to industry best practices.
Requirements
- Fluency in French is essential; knowledge of English is advantageous. Please clearly indicate your native language and nationality in your C.V. and/or Cover Letter.
- Previous experience in back office support or a related role within the gaming industry is preferred.
- Strong analytical and problem-solving skills with great attention to detail and a high level of confidentiality.
- Excellent communication and interpersonal skills, capable of working well within a team.
- Self-motivated, proactive, and comfortable working in a fast-paced environment.
- Willingness to relocate to Sofia, Bulgaria; full relocation package included.
Benefits
- • Financial support during relocation
- • Fully paid training
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses