Exciting Opportunity! Patrique Mercier Recruitment By Cyriel is looking for a Danish Fintech Customer Support Analyst to join a dynamic fintech company in Sofia. This role offers fully paid relocation, making it an excellent chance for professionals seeking to advance their careers in an innovative and fast-growing industry.
As a Customer Support Analyst, you will be the key point of contact for Danish-speaking clients, providing expert support and ensuring high customer satisfaction. You will work closely with cross-functional teams to resolve issues, improve processes, and contribute to the company's success.
Key Responsibilities
- Provide timely and effective customer support to Danish-speaking clients via phone, email, and chat.
- Troubleshoot and resolve client issues related to fintech products and services.
- Collaborate with technical and product teams to communicate client feedback and suggest improvements.
- Maintain accurate records of customer interactions and problem resolutions.
- Stay informed about fintech industry trends and product updates to provide knowledgeable assistance.
- Assist in developing and refining support processes and documentation.
Requirements
- Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
- Strong problem-solving skills and technical aptitude.
- Excellent communication and interpersonal skills.
- Willingness to relocate to Sofia with full relocation costs covered.
- A proactive and customer-focused mindset.
Benefits
- Financial support during relocation
- • Fully paid training
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses