Gate Lead Customer Service Agent (ZG)

Position Objectives:

This position will support the Customer Service and Gate Lead operational functions for San Francisco, CA. Gate Lead Customer Service Agent will ensure there is clear verbal communication to assist passengers’ during the operational boarding process.

What You’ll Do

- Gate Lead:

1. Leadership and Supervision: ability to train, mentor, and oversee gate agents.

2. Communication Skills: clear and professional when interacting with different channels.

3. Organization and Attention to Details: checking paperwork, and monitoring compliances.

4. Problem-Solving: handling delays, or irregularities at the gate efficiently.

5. Technical Skills: comfortable with gate management systems and scanners.

6. Safety and Compliance Knowledge: understanding of the company and airline policies, SOPs, and TSA regulations.

- Customer Service

1. Collaborating with airline teams and fellow agents to ensure smooth operations.

2. Delivering excellent customer service under pressure in a dynamic terminal setting.

3. Making clear announcements and providing directions.

4. Assisting Passengers at check-in counters.

5. Verifying travel documents and complying with airline and TSA protocols.

Requirements

What You Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal
• Authorized to work in the U.S. and able to pass a background check and drug screening

Bilingual ability preferred in one of the following languages:

• Japanese

Schedule

• Must be available to work at least 4 days per week, including weekends and holidays
• Shifts may include early mornings, afternoons

Benefits

Pay & Benefits

• Hourly Pay: $23.15 per hour + Shift Premium B ($1)
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement