About Us
We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 700+ team members across offices in Los Angeles, London, Dublin, Athens, Sofia, Tokyo, and more, we partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.
Our mission is to help creators, rights holders, and media companies track, manage, and monetize content across platforms like YouTube and TikTok. At Orfium, you’ll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!
The purpose of the Training Specialist role is to support the delivery and improvement of training programs for various processes. This includes staying informed about process updates, identifying training needs, preparing materials, and guiding new employees until they are integrated into their respective teams. The role contributes to enhancing the effectiveness of training initiatives while ensuring alignment with company policies and industry trends.
Responsibilities
- Conduct in-depth training on operational processes, utilizing provided materials to ensure all team members maintain consistency, accuracy, and adherence to company standards.
- Customize training programs to accommodate various learning styles and address the specific needs of each trainee, ensuring engagement and effective learning outcomes.
- Facilitate smooth onboarding for new hires by ensuring they are familiar with company policies, procedures, and their specific roles, helping them integrate seamlessly into the team culture.
- Address and resolve any challenges or issues new team members face during their initial period, offering proactive solutions and mentoring to ensure their successful integration.
- Stay updated on new training materials, process changes, and any improvements to operational workflows that affect the training content.
- Work closely with team leads and department heads to understand specific team needs and customize training sessions that address particular challenges or objectives unique to each team.
- Working collaboratively with the Global Knowledge Management Team to ensure that training content remains consistent, relevant, and aligned with global standards.
- Continuously monitor trends, updates, and best practices related to UGC claiming processes on platforms like YouTube and TikTok, ensuring training materials are current and relevant.
- Regularly seek out opportunities to improve training content, delivery methods, and resources, striving for continuous improvement in training effectiveness and participant satisfaction.
- Perform additional ad-hoc tasks as required to contribute to the department’s success.
Requirements
- A Bachelor’s degree in Business Management or a related field is required.
- Minimum 6 months of experience in `UGC claiming, with a strong understanding of UGC claims processes and policies.
- In-depth knowledge of UGC processes, especially in relation to UGC claims, is essential.
- Excellent verbal and written communication skills in English, with the ability to explain complex concepts clearly and effectively.
- Proficiency in Google Docs and Sheets to manage training materials, create reports, and track progress.
- Ability to mentor and coach individuals, providing constructive feedback to foster learning and growth.
- Demonstrated ability to work both independently and collaboratively within a team environment to achieve common goals.
- Strong organizational and time management skills, with the ability to effectively prioritize tasks and handle multiple training sessions simultaneously.
- Capability to handle challenges, solve problems creatively, and maintain a positive attitude under pressure
- Willingness to work flexible shifts, including both morning and night shifts, based on training requirements.
- Proficiency in using collaboration tools such as Google Meet to facilitate remote training and communication.
- A proactive approach to staying informed about the latest trends, tools, and best practices in training and UGC claims.
Benefits
💰 Competitive salary
🏠 Flexible hybrid work options to support your lifestyle
🏥 Health and life insurance coverage
💻 Latest tech and tools to help you work efficiently
🌍 A friendly, inclusive, and international team environment
EEO / Accommodation
At Orfium, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.