Facility Account Manager (FAM)
Location: Michigan with consistent daily travel required across our current operations (Detroit, Ann Arbor, Lansing, Jackson, Saginaw, and Grand Rapids)
Are you passionate about building strong partnerships and driving results in healthcare settings? NIVA Wound Care is seeking an energetic, field-based Facility Account Manager (FAM) to lead our engagement with Skilled Nursing and Assisted Living Facilities across a high-impact territory. If you thrive in a relationship-driven, fast-paced environment and are committed to patient care excellence, we want to meet you!
Why NIVA Health
At NIVA Wound Care, our core values—Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity—guide everything we do. You’ll join a company that is redefining wound care delivery in post-acute environments. We empower our teams with robust technology, collaborative culture, and meaningful resources—so you can make a measurable difference for patients and partners. You’ll work with leaders who value your expertise, support your growth, and reward your results.
What You’ll Do
- Serve as the primary point of contact for 25+ assigned Skilled Nursing and Assisted Living Facilities
- Conduct weekly on-site visits to support operational alignment, build relationships, and enhance patient flow
- Attend facility meetings (Resident Council, QAPI, care coordination, leadership) to advocate for NIVA’s services
- Monitor wound patient census and proactively address dips through staff education and workflow solutions
- Present monthly reports on patient outcomes, utilization, and performance metrics to facility and internal stakeholders
- Identify opportunities for account growth—expanding services within your territory
- Serve as an escalation point for issues and ensure rapid, professional resolution
- Support onboarding of new facilities and continuous in-service training for partner staff
What We’re Looking For
- 2+ years’ experience in skilled nursing, assisted living operations, healthcare account management, or healthcare sales
- Demonstrated ability to manage multi-facility portfolios and high-touch relationships
- Experience collaborating with nursing leadership and care teams
- Track record of achieving goals in fast-paced, results-oriented environments
- Bachelor’s degree (preferred)
Skills and Attributes
- Excellent verbal and written communication skills
- Talent for building trusted, influential relationships at all leadership levels
- Sharp analytic skills and comfort with data-driven decision-making
- Adaptability and self-motivation in field-based work
- Proficient with Microsoft Office and enterprise platforms (CRM experience a plus)
- Valid driver’s license and ability to travel locally
- Prior experience in wound care, home health, or mobile healthcare environments (preferred but not required)
Compensation & Benefits
- Base Salary: $85,000 per year
- Commission: Uncapped, with on-target earnings up to $150,000 for top performers
- Comprehensive training and support to help you maximize your earning potential
- Benefits
- Medical, dental, and vision insurance
- PTO and paid holidays
- Mileage reimbursement and travel support
- Career development and advancement opportunities
- Dynamic, supportive team culture
- Mission-driven work that impacts quality of care for vulnerable populations
Learn more about us at https://nivahealthwoundcare.com/ and become part of NIVA Health’s mission to redefine patient care—one healing wound at a time.💙