*Hybrid role based out of our Sonoma, CA or Denver, CO office
Our purpose?
Glad you ask. In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.
It’s a different way of doing things, sure. But it works. We’re currently the largest online direct-to-consumer winery in the USA, shipping over 1 million(!) packs a year to curious wine lovers. And with an ambitious road ahead, we’ve got no plans on plugging the cork on growth.
Our global team (we have offices in the UK and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.
Your Purpose
This is not a traditional warehousing role.
As Head of Fulfillment Network & Logistics, you will own the strategy, performance, and evolution of Naked Wines’ global fulfillment network across the US and UK. This includes a distributed ecosystem of 3PL warehouse partners and last-mile carriers, not physical site ownership.
You’ll operate at the intersection of strategy, commercial decision-making, and operational execution, ensuring our network scales efficiently while delivering a best-in-class customer experience.
This role is best suited for leaders who have managed outsourced fulfillment networks and 3PL partners at scale. Candidates whose experience is primarily in on-site warehouse operations may find this role less aligned.
Requirements
What You’ll Own
1. Fulfillment Network Strategy
2. 3PL & Carrier Performance (Core Accountability)
3. End-to-End Customer Experience
4. Data, Systems & Continuous Improvement
5. Cross-Functional & Executive Leadership
6. Compliance & Regulatory Oversight
What We’re Looking For
Proven leadership of multi-site or global fulfillment networks
Deep experience managing 3PL partners and outsourced logistics models
Ownership of large-scale logistics spend and commercial negotiations
Strong understanding of ecommerce / D2C fulfillment complexity
Ability to operate at both strategic and executional levels
Experience influencing outcomes without direct operational control
Highly data-driven, with strong business and financial acumen
Our Interview Process
We keep our process simple, transparent, and respectful of your time. Here’s how it works:
Recruiter Chat (30 min)
A friendly conversation with our Talent team to learn more about you, your accounting journey, and what excites you about Naked.
Round 1 Panel Interview (45 min)
A deeper dive into your operations and leadership experience with the Operations and Logistics Director, Service and Performance Director and VP of Retention and Loyalty
Round 2 Panel Interview (45 min)
You’ll meet our Chief Operations Officer, Chief Growth Officer and Global Director of Technology
Round 3- Final Assessment (30 min)
A short case study to demonstrate you using your operations and leadership skills in real time. We want to see how you approach certain scenarios—nothing tricky, just a chance to show your approach.
Benefits
If you think you fit the bill, we want to hear from you. Get the ball rolling and hit ‘Apply’ now.