Contact Center Specialist

Mellon Albania, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.

We are currently looking for a dedicated Contact Center Specialist to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.

If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!

About you

You are self-motivated and are someone who shares our commitment to getting the job done. You will be part of a team that enjoys giving support to the customers and has a solution-oriented attitude

Key Responsibilities

• Communicate effectively with customers to address their inquiries and issues.
• Provide exceptional customer service and support.
• Be flexible in working hours and assist within a team environment.
• Stay open to learning new topics and enhancing your skills.
• Possess knowledge about Electronic Financial Transactions (preferred).

Requirements

· University Degree

· Knowledge of English

· PC skills

· Work experience is an advantage

· Excellent communication skills

· Customer Oriented

· The flexibility to work only for the third shift

· Good attitude towards new learning topics

· Knowledge of Electronic Financial Transactions (preferably)

Benefits

· An excellent working environment

· Opportunities for development and promotion

· Continuous training