MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.
Mellon is a pioneer in the payment industry and technological partner for banking and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.
Mellon Albania within the framework of its expansion, seeks to immediate recruit a Back Office Specialist to support and maintain its activities:
Requirements
Key Responsibilities:
- Service Ticket Management:
- Manage incoming service requests.
- Collect information and offer assistance to users.
- Log service requests in the internal ERP system.
- Coordination & Support:
- Work in conjunction with the technical servicing team.
- Support administrative tasks as required.
- Manage and update spreadsheets and handle documentation.
- Prepare regular and ad-hoc reports.
- Troubleshooting:
- Assist in diagnosing and resolving fault messages in accordance with manuals or internal procedures.
Soft Skills
- Exceptional communication skills, both verbal and written.
- Strong orientation towards customer service.
- Possesses an analytical mindset and demonstrates attention to detail.
- Collaborative team-oriented approach.
Benefits
- An excellent working environment
- Opportunities for development and promotion
- Continuous training
- Competitive compensation