About the Job:
The purpose of this role is to support the account achieve its objectives by attracting and engaging people to apply in the organization. This person will build positive impression of the recruitment process and will be responsible to recruit the right people who will fit into the culture and goals of the company.
What You'll Do:
1. Staff Management:
- Assign and adjust work assignments for staff.
- Monitor staff hours of work to ensure efficient coverage.
2. Patient Interaction and Scheduling:
- Work directly with patients to schedule appointments and therapy sessions.
- Address patient concerns and answer questions about their service/care plan.
- Ensure all necessary paperwork is completed accurately and in a timely manner.
3. Care Coordination:
- Facilitate communication and coordination of care between patients and care
- providers.
- Ensure seamless delivery of appropriate treatment for patients.
4. Service Evaluation:
- Evaluate the necessity, efficiency, and appropriateness of services provided to
- patients on a case-by-case basis.
- Continuously assess and optimize care plans to meet patient needs effectively.
5. Case Management:
- Follow up on 'About to Begin' cases.
- Activate new cases and ensure timely initiation.
- Assist new Behavior Therapists (BTs) in completing session notes using Artemis.
- Monitor and ensure completion of sessions for cases initiated the previous week.
- Follow up on Board Certified Behavior Analyst (BCBA) feedback responses.
- Monitor 'In Services' cases.
6. Communication and Coordination:
- Send emails to active BTs during payroll week for necessary documentation.
- Coordinate re-staffing tasks for effective case management.
- Communicate with HR for uploading documents of new BTs.
- Terminate BTs when required and handle related processes.
7. Client Management:
- Update trackers to maintain accurate records.
- Place all clients under Placement BT North for efficient management.
- Send mass emails to parents for check-ins on in-service cases.
- Monitor and manage cases receiving parent training services.
8. Email Correspondence: