Customer Service/Sales Representative (For Pooling)

About the Job:

Are you someone who thrives on helping others and creating meaningful interactions? We’re looking for a Customer Service Representative to join our dynamic team. In this role, you’ll be the first point of contact for our valued donors—handling inquiries, coordinating appointments, managing follow-ups, and issuing tax-related documents. Your work will be key to ensuring a seamless and positive donor experience. If you have a background in the BPO industry, especially in customer-facing or sales-focused roles, and you're passionate about making a difference, we’d love to hear from you!

What You'll Do:

• Handle inbound inquiries related to donations, providing clear and helpful information
• Conduct proactive outreach to donors via phone, email, and SMS for updates and follow-ups
• Support donors by processing tax receipts, vacation vouchers, and profile updates
• Maintain accurate records of donor interactions and ensure timely follow-up
• Resolve issues or concerns promptly, escalating complex matters when necessary
• Stay informed on current company offerings, services, and procedures to provide accurate support
• Foster strong donor relationships through personalized, professional service

What You'll Bring:

• College degree or some college education
• 1–2 years of experience in the BPO industry, ideally in a client service or sales role
• A proven track record of delivering excellent customer service
• Strong communication skills, both written and verbal
• Keen attention to detail and active listening abilities
• A flexible and adaptable mindset, with the ability to work on-site during graveyard shifts (night hours) as required
• A proactive, solution-driven approach to resolving issues
• Tech-savvy, with the ability to learn and navigate new systems quickly

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13^th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program