What you will do:
The Operations Systems Developer Analyst is an entry-level technical role on the Operations Automation team. You will work alongside senior developers to help maintain, support, and improve a portfolio of AI-assisted applications, automation workflows, and operational integrations. Day-to-day, that means triaging bug reports, shipping small enhancements, learning to review code with guidance, and building familiarity with our production systems and standards.
This role is designed for someone early in their technical career who is eager to grow. You don’t need to have all the answers — you need to be curious, dependable, and willing to learn how to keep systems running well. Comfort with AI-assisted development tools and a genuine interest in automation are more important than years of experience.
Systems Support & Maintenance
- Monitor production systems for issues and flag or escalate bugs with clear, well-documented reports
- Assist with triaging incoming support requests and enhancement asks from operations stakeholders
- Apply tested fixes and low-risk updates to production systems under the guidance of senior developers
- Help maintain system documentation, SOPs, and workflow diagrams to reflect the current state of production systems
- Contribute to the team’s backlog by logging issues and enhancement requests accurately
Code Quality & Review (Learning Track)
- Review code and automation workflows produced by peers, developing an eye for correctness and readability
- Learn and apply the team’s coding standards, including expectations for error handling, logging, and documentation
- Receive and act on constructive feedback from senior reviewers; apply learnings to improve future work
- Participate in pre-deployment checklists and quality checks before systems reach production
Development & Automation
- Build and ship small features, automation workflows, and integrations under the guidance of senior developers
- Use AI-assisted coding tools (Cursor, Lovable, Windsurf) to accelerate development — with an understanding of how to evaluate and validate the output
- Integrate systems via APIs and webhooks with support from more experienced teammates
- Translate operational requirements into working automation with appropriate support and review
Collaboration & Communication
- Ask clarifying questions and gather requirements from stakeholders before beginning work
- Communicate clearly on task status, blockers, and completion — proactively, not just when asked
- Partner with teammates across Product, Technology, and Operations to understand how systems are used
Impact & Continuous Improvement
- Track outcomes of completed work and share results with the team
- Participate in post-launch reviews and apply findings to future work
- Flag recurring issues or patterns that might indicate a need for a more durable fix
- Other a