Pay Range $19.00 - $20.00/hour
This is a Part-Time position in a Senior Living Community that includes evenings, weekends and holidays.
We are looking for someone who can provide exceptional customer service, answer phones, be the face of the company, and know their way around computer/ office equipment. Although we are a small team, we are a mighty team! Other qualities we are currently looking for include flexibility, reliable, works well independently while also being a team player, organized, and projects a professional appearance.
Schedule : Varies- weekdays/weekends, Holidays, and Occasional Overtime. Hours will mainly consist of 2-3 workdays a week. Flexibility with schedule is a Bonus. We will train the right addition to our team! We are looking for coverage with PM Shifts - 3:00PM-11:00PM and weekend AM and PM Shifts.
ESSENTIAL FUNCTIONS
Front Desk/Concierge
- Project a professional appearance: well-groomed, appropriately dressed.
- Maintain a professional workspace: well-organized, lack of clutter, etc.
- Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
- Greet and direct visitors in a friendly and helpful manner.
- Answer all incoming calls to the Acacia Creek standard.
- Directs incoming calls and messages to appropriate staff or resident.
- Assist residents with outgoing calls.
- Demonstrate multi-tasking abilities in telephone operation.
- Record accurate messages.
- Maintain office supplies.
- Knowledge and understanding of role in emergency situation.
- Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
- Label newspapers for residents and staff for daily distribution.
- Assist in general clerical and administrative functions as required.
- Provide back-up support to Supervisor when needed.
- Receive, coordinate, and distribute all mail and deliveries.
- Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys.
- Communicates constructively in a respectful manner with team members and residents.
- Works as a problem-solver in a solution-oriented manner.
- Demonstrates reliability by consistently following through with commitments effectively.
- Initiates a Notification of Temporary Absence form for residents who wish to leave the community overnight.
- Reports equipment malfunctions and breakdowns as soon as possible.
- Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.
- Maintains good working relationship with co-workers.
- Provide back-up support for other departments as appropriate.
- Regular attendance.
- Generate brochure request from emails and inquiry tracking forms.
- Assist Administration with administrative duties.
- Performs general office duties during low volume periods to include sorting, collating, copying and data entry.
- Maintain cash boxes (4).Sell meal tickets to Team Members and provide volunteers with meal tickets.
- Collect cash for postage for outgoing mail.
- Collect cash when making copies for residents.
- Maintain petty cash.
- Update Cash Logs for Petty Cash, Lunch, and Postage.
- Generate POS receipts and does month end closing of POS.
Administration Financial Management
Requirements
SKILLS, ABILITIES AND EXPERIENCE
- 1 year experience on Multi-line Telephone Console (preferable but not required).
- Knowledge of computers, internet, and software applications including Windows 3.0 or 7.0 and Microsoft Office programs.
- Skilled in building relationships with residents, Team Members, and family members
- Must be able to work under stress and to relate to aging persons.
- Must have a pleasant disposition at all times.
- Awareness of “Concierge Services”.
EDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATES
Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically:
- High School Diploma or equivalent
OBRA & TITLE 22 REQUIREMENTS
- Ensures residents' rights to fair and equitable treatment, self determination, individuality, privacy, property and civil rights, including the right to wage a complaint, are well established and maintained at all times.
- Maintains confidentiality of appropriate resident care information to assure their rights are protected.
- Reports all incidents/accidents, unsafe and hazardous conditions/equipment immediately. Follows established safety rules and regulations. Maintains work area in a clean, orderly and safe manner.
EQUIPMENT/MACHINES/WORK AIDS
- Postage Machine Writing Implements Copy Machine
- Intercom Cell Phone Laminator
- Telephone Headset 2-Way Radio Folding Machine
- Computer/Peripherals Printer Alarm Systems
- Telephone Security DVR Equipment Facsimile
ENVIRONMENTAL CONDITIONS
- Indoor in a modular office space. - Temperature controlled indoor environment
PHYSICAL REQUIREMENTS
- This job description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position.
- Acacia Creek at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions.
Benefits
At Acacia Creek, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.
In return for your skills, you will be offered:
- A work environment focused on teamwork and support
- A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan