Customers hesitate. Projects stall. Pipelines die without ownership.
This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle. You will function as the project owner for assigned customer accounts, responsible for execution, communication, and forward momentum.
You are accountable for assigned customer projects end-to-end.
Your responsibilities include:
• Managing customer projects through defined pipeline stages
• Acting as the primary point of contact for customers once friction appears
• Driving next steps, approvals, and decisions to keep projects moving
• Handling objections, delays, and cancellation risks directly
• Coordinating with sales, operations, and external partners
• Enforcing timelines and commitments across all stakeholders
• Escalating issues with context and proposed resolution
• Maintaining accurate project and pipeline status
If a project stalls or cancels, you are expected to know exactly why.
Daily outbound calls are required.
You will:
• Run customer conversations with authority and professionalism
• Manage multiple live projects simultaneously
• Control timelines rather than react to delays
• Navigate uncomfortable conversations without losing composure
This is project management through execution, not documentation.
Requirements
Do not apply if you do not meet these.
• 3+ years in customer retention, account management, customer success, or sales operations
• Direct experience owning customer accounts or post-sale pipelines
• Strong English communication with confident call presence
• Experience working with US or international customers
• Comfortable managing multiple projects at once
• Willingness to work US time zones
Benefits
Competitive Salary
Growth Oppurtunities