Company Profile:
Our client is a U.S.-based full-service branded merchandise and marketing partner that helps companies elevate their brand through strategic promotional products and experiences.
They design, source, and deliver custom merchandise, apparel, gifting programs, e-commerce solutions, fulfillment, and packaging, all tailored to reflect a client’s brand and create meaningful connections with customers, employees, and partners.
This is a great opportunity for a Production Coordinator to join a dynamic and growing company. The role provides hands-on experience in a fast-paced, creative environment and the chance to contribute to campaigns that deliver a real impact.
Duties and Responsibilities:
E-Commerce Customer Service
- Respond to general customer inquiries in a timely and professional manner
- Provide cost-effective solutions to customer concerns and issues
- E-Commerce Store Setup & Maintenance
- Build and launch e-stores/portals based on specifications
- Configure store themes, layouts, and overall design using Elementor
- Set up store settings, product listings, and pricing
- Assist in transitioning and rebuilding stores onto the Prodigy platform
- Perform ongoing maintenance and updates to existing stores
Inventory Management
- Monitor inventory levels and prepare reports to support reorder decisions
- Create Syncore jobs for production of new and replenishment orders
- Manage and maintain inventory lots within Orderforge/OMG platforms
- Support integration and usage of Zoho Inventory for inventory tracking
- Order & Program Administration
- Manage product orders and ensure accurate processing within e-commerce platforms
- Coordinate with internal teams to ensure order accuracy and fulfillment
Reporting & Data Management
- Generate and analyze reports on product performance (e.g., turn rates, sales activity)
- Provide insights and recommendations on product assortment
- Perform month-end data entry into Syncore to record sales and activity
Platform Utilization
- Work with e-commerce platform (Prodigy)
- Utilize ShipStation for order processing and shipping coordination (as needed)
Design & Content Support
- Create and edit product visuals and store assets using Adobe Illustrator, Photoshop, or Canva
- Ensure visual consistency and alignment with brand guidelines
Requirements
Must-have Skills / Qualification:
- At least 2–3 years of experience in e-commerce management, preferably within marketing agencies, retail, or promotional products industries
- Proven experience in building and managing e-commerce stores, not limited to customer service or backend support
- Hands-on experience with e-commerce platforms(Shopify, WooCommerce, or BigCommerce,Elementor experience highly preferred)
- Experience in store setup, product uploads, and order management workflows
- Strong working knowledge of Google Workspace and/or Microsoft Office, with emphasis on Excel/Google Sheets
Soft Skills:
- Demonstrated ability to multi-task, stay organized, and manage deadlines in a fast-paced environment
- Excellent attention to detail and commitment to accuracy across store builds, inventory, and reporting
- Strong written and verbal communication skills, particularly in client-facing email interactions
- Ability to work independently and demonstrate resourcefulness, especially when learning new platforms
- Willingness to adapt to new systems (e.g., Prodigy, Zoho) and show continuous progress during the learning curve
- Strong work ethic, accountability, and follow-through in completing tasks and meeting deadlines
- Stable career background (avoid job hoppers)
- A proactive, go-getter attitude with a strong sense of ownership over responsibilities
Nice-to-haves
- Familiarity with WordPress and Elementor for store design and development (required due to Prodigy platform usage)
- Experience or familiarity with ShipStation or similar shipping/fulfillment platforms is an advantage
- Background in inventory management systems is a plus
- Proficiency in design tools such as Adobe Illustrator, Photoshop, or Canva
- Experience working with international or US-based clients is preferred but not required
Job Type: Full-Time Permanent
Schedule: Monday – Friday, 8:00 AM – 5:00 PM CDT (9:00 PM – 6:00 AM Philippine time)
Location: Permanent Wok-From-Home
Industry: Brand Agency