This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.
We are looking for Head of Integrations to take ownership of all technical aspects related to the integration of Luminance with third-party systems. The ideal candidate will combine deep technical expertise with client engagement to enhance our product offerings and lead a small team dedicated to optimizing client implementations.
Responsibilities
- Integration Management: Take full responsibility for the integration processes between Luminance and external systems, ensuring seamless interoperability and client satisfaction.
- Technical Development and Client Engagement: Actively participate in both the hands-on development of technical solutions and client interactions to understand their needs. Collaborate with product development teams and shape team capabilities to meet organizational goals.
- Team Leadership: Lead a small team focused on developing innovative technologies that elevate client implementations to the highest standards of excellence.
- Collaborative Solution Design: Work closely with Client Solutions and other implementation teams to comprehensively understand client requirements and develop appropriate technological solutions in support of these requirements.
- Architectural Design: Design and implement scalable architectures that facilitate the rapid and efficient development of new third-party connectors. Ensure the system's interfaces, testing protocols, and designs are robust and future-proof.
- Monitoring and Diagnostics: Enhance system observability and streamline the diagnosis of technical issues through advanced logging and tracing capabilities, aiding front-line technical staff.
- API Development and Management: Oversee the development and maintenance of our public-facing API to cater to clients requiring customized connectivity options. This includes managing both REST and event streaming functionalities.
- Comprehensive Documentation: Develop high-quality documentation for both internal and external stakeholders, including end users, administrators, and developers, utilizing tools such as Swagger.
- Client Empowerment: Strive to maximize client autonomy by developing 'self-serve' capabilities, enabling clients to independently manage their integration processes whenever possible.
Requirements
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- At least 5-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
- Strong technical skills and experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
- Extensive experience of Integrations, Full Stack Web development and Cloud Architecture
- Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
- Excellent interpersonal and communication skills, both verbal and written.
- Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
- Highly detail-oriented with a problem-solving attitude.
- Ability to work in an innovative and fast-paced environment while delivering to deadlines.
- Organized with excellent time management skills and the ability to prioritize effectively.
- Prior experience in leading a technical team, focussed on collaborating with developer/technical personas