For the Generalist Who has been told to Pick a Lane

You've Been Here Before

Every job posting demands "5+ years in [specific domain]." Every role screams "specialist only." Every interview ends with "we need someone more focused."

But you know something they don't: The future belongs to those who connect tracks across domains.What If We Told You Different?

"The future does not belong to those who remember facts, it belongs to those who connect the tracks."

What if there was a company that rewards your curiosity? What if your "scattered" interests were actually your superpower? What if we compensated you exceptionally to build across domains?

At Lovingly, we don't want you to pick a lane. We want you to architect bridges between all the lanes.

The Role: AI-First Multipotentialite

You'll work on exciting AI and automation projects across strategic, tactical, and operational altitudes — but here's the key difference: AI and automated systems handle the operational execution while you focus on the strategic design and tactical configuration.

This isn't administrative work or boring operational tasks. You architect the systems, configure the AI agents, build the automation workflows, and solve the complex problems while intelligent systems perform the repetitive execution. You might spend Monday designing AI customer experience systems that Claude will operate, Tuesday building marketing automation workflows that run themselves, and Wednesday creating operational processes that AI agents and automated systems execute autonomously.

You'll be expected to learn rapidly across domains, discovering new tools and techniques as business needs evolve. Self-directed exploration and continuous skill development are core to success in this role.

Requirements

The thread: Every project must demonstrate cross-domain value and eliminate boring work through intelligent automation.What You'll Build:

CUSTOMER EXPERIENCE SYSTEMS

AI-powered platforms serving thousands of florists and millions of customers

• Claude-powered service agents with instant problem resolution
• Automated predictive workflows that anticipate customer needs
• Personalized gifting engines strengthening relationships
• QR-enabled feedback loops with automated delivery confirmation

MARKETING & GROWTH INTELLIGENCE

Automated acquisition and retention across B2B and consumer channels

• AI copilots for multi-channel content creation
• Predictive models with automated seasonal demand and inventory adjustments
• SEO strategies dominating local flower search with automated optimization
• Streamlined onboarding automation systems for florist acquisition

OPERATIONS & FULFILLMENT

AI-first workflows eliminating friction across three business channels

• Fully automated order routing between consumers, florists, retail
• Quality assurance systems with automated anomaly detection and response
• Cross-channel process improvements that scale automatically

PRODUCT & PLATFORM STRATEGY

AI opportunities that redefine industry standards

• Recommendation engines matching gifts to emotional intent
• Automated florist business growth tools and platform improvements
• Innovations targeting patentable competitive advantages

FINANCIAL INTELLIGENCE & CAPITAL OPTIMIZATION

AI systems driving financial clarity and leverage

• Real-time dashboards for cash flow, margins, and spend efficiency
• AI-assisted forecasting with automated seasonality and demand adjustments
• Intelligent automated alerts for anomalies, risks, and cost overruns
• Decision frameworks that guide resource allocation

And we're not kidding about hiring the right person. For context, see how we approach even our CFO role → View posting How Focus Evolves

This isn't 5 jobs for 1 salary. Your focus shifts based on business priorities and your growing expertise:

• Cycle 1 (Weeks 1-8): Deep dive into one primary domain (e.g., customer experience optimization)
• Cycle 2 (Weeks 9-16): Apply learnings to adjacent areas (e.g., marketing intelligence informed by customer insights)
• Cycle 3 (Weeks 17-24): Systems integration project connecting previous work

You'll have guardrails against overload: clear success metrics, executive support, and the autonomy to say "this needs more focus time" when quality demands it. Evolution happens based on demonstrated impact, not arbitrary timelines.
Role Architecture
Reporting & Structure

• Reports to: TBD. Operates with Luma embedded in your workflow.
• Note: You'll collaborate with both human and AI leadership. If this excites you, you're in the right place.
• Role Type: Individual contributor with executive exposure
• Direct Reports: None initially

• Growth Path: Technical lead → domain architect → strategic advisor (if desired)

Benefits

Compensation Bands

• Level 1: $75K–$110K + potential bonus/stipend
• Level 2: $110K–$150K + potential bonus/stipend
• Level 3: $150K–$200K + larger potential bonus/stipend tied to impact

Level determined by demonstrated cross-domain impact and AI implementation capability

Benefits & Work Environment

• Health & Wellness: Comprehensive health insurance, dental, vision
• Time Off: 22 days PTO + holidays + 4 Floating holidays
• Retirement: 401(k) with company match up to 3%
• Equipment: Latest Mac laptop

Work Location: Hybrid model - we don't care where you live as long as you can get to our Hopewell Junction, NY office for collaboration and strategic sessions

Hiring Process

Phase 1: Portfolio Review

Share examples of cross-domain work you've built. AI-powered projects preferred but not required.Phase 2: Live Sandbox Challenge

Real business challenge, real AI and automation tools, real-time thinking. Show approach, building process, and question patterns.Phase 3: Executive Alignment

Conversation with leadership team about systems, innovation, and building. No behavioral questions, no "tell me about a time" prompts. AI-forward leaders evaluating potential teammates.We're Ready to Start Immediately

If you're finishing your current role, we'll align.

We need someone who reads this and thinks: "Finally. A place that gets it."

Curiosity required; delivery non-negotiable.

Transparency

We know Glassdoor reviews are polarized: some praise growth and benefits, others criticize tracking and pace. We don't hide that. We've published a receipts page with policies, changes, and data. [Read it here →]

Who You Are

Whether you're a polymath connecting insights across disciplines, a specialist hungry for AI-powered expansion, or a builder who thrives on rapid cross-domain execution—we need people whose intelligence compounds across contexts.You Might Be:

• The Frustrated Specialist: You excel in your domain but feel constrained by narrow focus. You want to apply your expertise to solve bigger, interconnected problems.
• The Undervalued Generalist: You've been told to "pick a lane" but your value comes from connecting patterns across multiple domains.
• The AI-Curious Builder: You're already using Claude, ChatGPT, automation tools, or similar technologies to enhance your work and want to explore their full potential in a business context.
• The Self-Directed Learner: You thrive on discovering new tools, techniques, and domains independently. You don't wait for training programs—you dive in, experiment, and build expertise through hands-on exploration.
• The Strategic Thinker: You see systems where others see silos. You naturally think about how different business functions interact and influence each other.

We welcome recent graduates, college drop-outs, and self-taught builders. Degrees are optional — mindset, curiosity, and execution are what matter here.What We're NOT Looking For:

• Someone who wants to "dabble" in different areas without depth
• A manager looking to delegate rather than build hands-on
• Someone seeking a narrowly defined 9–5 balance over being energized by challenges
• A specialist unwilling to engage outside their comfort zone
• Someone who needs extensive hand-holding or formal training programs to learn new skills

Your AI & Automation Fluency

You don't need to be an AI expert, but you should be AI-curious, automation-capable, and self-directed in your learning:

• Comfortable using tools like Claude, ChatGPT, or similar AI platforms
• Experience with automation tools (Zapier, Make, custom scripts, or workflow builders)
• Understanding that AI and automation amplify human intelligence rather than replacing it
• Experience using AI and automation tools to solve real problems, not just experimentation
• Track record of indepe