Guest Service Leader / Shift Leader - JOEY Burrard

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.

As a Guest Service Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience that is irresistible and unmistakably JOEY. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.

As a Service Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team of 50-100 individuals, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience.

Requirements

• 1-3+ years of experience in team leadership
• Proven ability to develop, coach and inspire a high-performing team
• Proactively recruit, hire and retain talent
• Ability to manage in-store budgets and forecasts
• High attention to detail with integrity to elevate the guest experience
• Open to supporting new restaurant openings across Canada and the US

Core Values

• You value honesty and humility. You have integrity and do what you say.
• You approach life with fearless determination & a sense of fun.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You believe in unleashing the potential in others.

Wage Range

$19 - $27 / hour

This compensation is inclusive of the anticipated restaurant tip portion.

Benefits

• This role is eligible for participation in our tip program, allowing you to boost your income.
• Competitive base compensation opportunity
• Flexible scheduling to accommodate your personal and family needs
• Ongoing mentorship to support personal and professional goals
• Fun, Team-driven and inclusive community
• Dynamic, fast-paced, and agile work environment
• World-class Culinary and Service training
• Compete through culinary and bar challenges
• Meal discounts
• Fitness membership discounts
• Recruiting & Referral bonus program incentives

Follow Your Path

We know our ongoing success is directly attributable to our exceptional team that thrives in a performance-driven environment. Your journey starts here.

JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process.

JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.