Senior Product Designer

About ITRS

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

This role sits at the heart of ITRS's next chapter. Reporting to our Global Head of Product and GTM Strategy, you will shape the next generation of Digital Experience Monitoring in ITRS, turning complex data into simple, elegant journeys so people act with confidence. Your focus is clarity, speed to insight, and easier adoption, including stronger trial-to-paid conversion in a product-led model. You will build, test, and iterate, using AI where it helps. You will elevate look and feel, and evolve our design system so the platform feels crisp and consistent. If you enjoy hard problems and want your work to change how people act on live data, this is for you.

This is a role with real ownership and visibility. You will have a clear voice in what we build. As a Senior Product Designer, you own outcomes, not just deliverables. You stay close to customers and turn insight and technology into a clear design vision. You make complex information easy to read and act on, value craft and consistency, and care about measurable results for users and the business in this individual contributor role.

This role offers a hybrid work schedule from our London HQ.

As an Senior Product Designer, you will:

• Turn research and product data into clear problems, hypotheses, and simple journeys.
• Design intuitive, data-heavy workflows and dashboards that surface insight fast.
• Create wireframes, prototypes, and high-fidelity UI in Figma, then take it to production.
• Raise the visual quality of every screen, with clear typography, careful spacing, thoughtful motion, and assured use of colour.
• Partner with engineers to scope, iterate, and ship, with clear specs and build reviews.
• Run focused usability tests, share findings, and close the loop with improvements.
• Improve trials and onboarding so new users see value fast.
• Tell the story of your work with outcomes and metrics.

Requirements

• A strong SaaS portfolio with case studies that show the problem, process, final design, business impact, and refined UI craft.
• Deep experience in data analytics and visualisation. You lead users to insight with clear information design.
• 5+ years in product design or UX for web apps. B2B or product-led experience is a bonus.
• Expert Figma skills and design-system experience. You know components, variants, and Auto Layout.
• Comfortable with user research. Interviews, task analysis, and usability testing.
• Excellent interaction and visual design. You sweat the details and ship interfaces that feel effortless.
• Clear communicator who explains decisions and handles trade-offs well.
• Someone applying for this role would benefit from experience in monitoring or observability, dashboards for expert users, and basic front-end or prototyping skills.

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.