Inivos (www.inivosglobal.com) leads innovation in technology, specializing in Enterprise Solutions, Product Development, and Staff Augmentation. Our team of over 180 professionals, including consultants, developers, and quality engineers, delivers cutting-edge solutions that set new industry benchmarks. Within just five years, we’ve established a robust client base across North America, the UK, Scandinavia, South Africa, UAE, Sri Lanka, Bangladesh, Singapore, Netherlands and Australia.
We are looking for an experienced utility billing analyst to join our Managed Services team. You must have at least 5 years of experience in utility billing and auditing. Specifically, you will be responsible for setting up new billing clients, entering and reviewing utility consumption data, and auditing the bills. You will assist with customer service and support relating to invoice consumption data inquiries from our clients.
As a Data Analyst - Retail Billing, you will be responsible for:
- Ensure overnight bill runs are accurately completed, with invoices analyzed and distributed, and any exceptions identified and resolved in line with the Billing Operational Plan.
- Ensure customer enquiries are resolved promptly with effective solutions that balance the needs of both the retailer and the customer, while meeting all defined service level requirements.
- Ensure all Meter Data processes are correctly followed, and any data anomalies are identified and resolved in accordance with retailer service definitions and relevant market standards.
- Ensure both payment and market transfer processes are managed effectively and in compliance with the retailer’s service definitions and operational standards.
- Manage Life Support and market compliance processes in accordance with the latest market compliance guidelines.
- Make sure network invoices are examined and processed in line with the approved procedures.
- Make sure process documents and process mapping documents are created, reviewed, and updated to reflect the current processes.
- Coordinating with both internal and external teams, supporting business outcomes, and serving as a subject matter expert to offer guidance on system enhancements, conducting user acceptance testing, and managing tariffs.
- Prepare daily reports on client portfolio billing data, ensuring accuracy and visibility of key billing metrics.
- Implement proactive data solutions to improve billing accuracy and operational efficiency.
- Support settlement reconciliation activities to ensure reconciliation targets are achieved.
- Identify and resolve billing and settlement discrepancies to reduce revenue loss and maximise dispute resolutions.
- Ensure settlement environmental management activities comply with relevant market standards and regulatory requirements.
Requirements
- Bachelors degree/ HND in a relevant field.
- A minimum of 5 years’ proven analysis experience in a similar role
- Advanced Excel skills & data management capabilities
- Intermediate knowledge of databases and SQL queries.
- Comfortable working through ambiguity
- Fast learner who can think on their feet
- Flexibility to work on Australian hours when required.
- Competent time management skills with a demonstrated ability to work autonomously
- Outstanding presentation, negotiation and influencing skills that will build strong relationships with our clients and their team
- Exceptional attention-to-detail and a drive for results
- Ability to think outside-the-box; and Self-motivated, well disciplined, task focused with a strong sense of timeliness and an ability to develop these characteristics in others.
- Achievement-oriented: enjoys taking on challenges, even if they might fail.
- Detail-oriented: would rather focus on the details of work than the bigger picture
- Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
- Dependable: more reliable than spontaneous Responsibilities
Benefits
- Competitive compensation.
- Recognition & appreciation.
- Training & certifications funded.
- International exposure.
- Open work culture.
- Recreational activities and events.
- Medical & Insurance eligibility upon confirmation.