Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com.
Requirements
Role Summary:
IInfosys Consulting is looking for a Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.
The preferred applicant will possess a strong consulting background, having successfully led intricate Salesforce programs within Salesforce Professional Services or prominent global consultancies, and will be recognized as a reliable CRM advisor.
Role: Salesforce & CRM Leader
Location: Sydney / Melbourne
Position: Full-time - Permanent
Key Responsibilities
CRM & Salesforce Leadership
- Lead and oversee the CRM and Salesforce consulting portfolio in targeted sectors (e.g., Financial Services, Insurance, Telecommunications, Healthcare, Retail).
- Develop and implement enterprise CRM strategies, roadmaps, and operating models that align with client business goals.
- Act as the executive Salesforce subject matter expert, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions.
- Encourage innovation through the integration of AI, analytics, automation, and data-driven CRM capabilities (e.g., Einstein, MuleSoft, integrations).
Client Engagement & Advisory
- Collaborate with C-suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision-making.
- Lead large-scale Salesforce transformation programs from initial discovery and design to delivery and value realization.
- Function as the trusted advisor for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.
Consulting & Delivery Excellence
- Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
- Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
- Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.
Practice & Capability Building
- Build, scale, and mentor a high-performing Salesforce consulting practice that includes architects, functional consultants, and delivery leads.
- Contribute to the growth of the practice, including developing solution accelerators, assets, and thought leadership materials.
- Work collaboratively with Infosys’ global delivery teams to refine onshore/offshore delivery strategies.
Business Development & Growth
- Assist with pre-sales and pursuit activities, including solution formulation, proposal development, estimations, and client presentations.
- Identify and cultivate new revenue streams within both existing and prospective client accounts.
- Enhance Infosys’ strategic partnership with Salesforce, focusing on alliance initiatives and joint go-to-market strategies.
Required Experience & Qualifications
Mandatory Experience
- 15+ years of comprehensive experience in CRM, digital, or enterprise transformation.
- 10+ years of direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programs.
- Demonstrated experience as a CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader.
- Strong consulting credentials, preferably having been sourced from Salesforce Professional Services or prestigious consultancies.
- A proven track record of managing multi-million-dollar CRM transformation initiatives.
Salesforce & CRM Expertise
- In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
- Strong grasp of CRM architecture, integrations, data strategy, and customer experience design.
- Experience working in regulated and large-scale enterprise environments.
Leadership & Consulting Skills
- Outstanding stakeholder management and executive communication abilities.
- Capacity to influence, lead, and motivate senior client stakeholders and internal teams.
- Robust commercial insight coupled with expertise in sales, account growth, and margin management.
Preferred Background
- Prior leadership experience in:
- Salesforce Professional Services, or
- Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.)
- Experience in large enterprise and complex transformation settings.
- Salesforce certifications (Architect, Consultant, or Cloud certifications) are highly advantageous.
Benefits
Why Infosys Consulting
- Opportunity to lead and shape Salesforce‑led CRM transformations at scale.
- Work with marquee clients across industries on high‑impact programs.
- Strong global delivery capabilities and a growing consulting footprint.
- Platform to build thought leadership, practice growth, and long‑term career impact.
We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.