IBMC is assisting our client in hiring a Operational Manager to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia. The role is responsible for building the group’s operating system end-to-end: standardizing processes, implementing automation and ERP/SaaS tools, tightening cross-country coordination, and ensuring every function operates with clear KPIs, accountability, and visibility. This position requires a senior operator who understands SaaS-style workflows, multi-entity management, and the operational realities of fintech or prop trading environments.
Key Responsibilities
Strategic & Operational Leadership
- Translate the group’s strategic vision into measurable operational frameworks and goals.
- Define and manage group-wide KPIs and OKRs aligned with growth and performance objectives.
- Lead operational planning, forecasting, and execution to support group expansion.
- Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.
Proactive Risk & Scalability Management
- Continuously assess whether current processes, structures, and systems can withstand the next stage of growth.
- Identify bottlenecks before they escalate into operational issues and propose mitigation plans.
- Build a forward-looking risk framework that anticipates scaling constraints across YPF and FYFX.
- Drive preventive actions to avoid growth disruptions and maintain operational stability.
Process Optimization & SOP Development
- Design, document, and roll out Standard Operating Procedures (SOPs) for all major operational domains — onboarding, customer success, marketing, HR, finance, and development.
- Establish and enforce consistent operational standards across both entities.
- Continuously monitor adherence to SOPs and drive updates as systems evolve.
Systems Integration & ERP Implementation
- Research and evaluate potential ERP or operational management systems to unify workflows, data, and reporting across entities.
- Lead ERP vendor selection, cost-benefit analysis, and implementation planning.
- Oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
- Ensure automation of key reporting functions and build real-time operational dashboards.
Cross-Entity Collaboration
- Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure.
- Standardize communication, reporting, and escalation procedures.
- Drive coordination between YPF and FYFX teams to maximize operational synergy.
Financial & Administrative Oversight
- Collaborate with the CFO to control operational costs and track efficiency ROI.
- Introduce operational cost tracking and resource utilization metrics.
- Oversee contract execution and invoicing processes at a group level, ensuring compliance and timeliness.
People Leadership & Culture
- Build and mentor a high-performing operations and mid-management team.
- Promote a culture of ownership, accountability, and continuous improvement.
- Support HR with workforce planning, training, and team development aligned with group goals.
Executive Collaboration
- Partner with the CEO and CFO on strategic planning, risk management, and operational budgeting.
- Provide data-driven insights and performance analysis to guide decision-making.
- Support due diligence and investor relations with operational reporting and risk assessments.
KPIs
- ERP system researched, selected, and implemented within agreed timeframe and budget
- Group-wide SOP coverage and adoption rate
- Operational efficiency gains (turnaround time, cost-to-revenue ratio, process automation)
- Cross-entity reporting consistency and KPI visibility
- Team productivity, accountability, and satisfaction
- Achievement of group OKRs and operational targets
- Client onboarding cycle time
- Reduction of backlog
Requirements
- Bachelor’s or Master’s in Business, Operations, or Systems Management.
- 8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading.
- Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
- Strong analytical, leadership, and communication skills.
- Experience leading multi-country or multi-entity operations.
- Demonstrated ability to manage change and drive measurable performance improvement.
- Location Requirement: This is a Bali-based position.
Benefits
- Competitive salary and benefits package.
- A pivotal role in the growth and success of a dynamic fintech group.
- Collaborative and supportive work environment where your ideas are valued.
- Opportunities for professional development and career advancement.