About the role
The Customer Solutions Director is a senior leadership role responsible for the operational, delivery, and talent management functions for the EMEA Customer Solutions team. You will oversee a team of consultants who build and deliver quantum optimization solutions for customer applications. You will also lead the technical account management team who provide advisory services and ensure ongoing customer success. You will provide leadership and strategic guidance to build a high performing team and continuously improve the operational processes and tools to ensure efficient and high-quality execution. Based on project insights and customer requirements, you will actively influence the product roadmap and refine best practices. The Customer Solutions Director serves as the primary cross functional interface between the Customer Solutions EMEA region and sales, R&D, and operations.
The role is 100% remote for candidates based in the UK and Ireland.
What you'll do
Regional Delivery & Operational Leadership
Customer Engagement & Presales Collaboration
Team Leadership & Talent Management