About the role
Concept Plus is seeking a Tier 2 Level Systems Administration Support Services role to supports\ the Tier 2 (Continuous Operations) 24x7 operations mission for a client. Maintain and troubleshoot enterprise-level products and services, including hardware (servers), firmware, and software, across on-premises and Cloud/Tenant environments.
What you'll do
- Support, triage, troubleshoot, and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.
- Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions.
- Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects. Support mobile computing and end-user devices, including resetting and configuring devices.
- Identify and troubleshoot EM issues related to patches and servers.
- Troubleshoot and resolve DAR issues. Additionally, manage cloud/tenant environments to ensure secure access and resource allocation, and perform Azure account management tasks, including creating and configuring Azure AD users, managing access permissions, and monitoring cloud resource usage and performance.
- Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO), initial troubleshooting of GPOs, adding Security Groups to group policies.
- Perform system administration tasks on the Enterprise server, extend the scheduled lockout condition, initiate data recovery operations, and unlock machines as required.
- Install, administer, and perform password management for Enterprise software.
- Resolve issues, remotely access government equipment. If unable to resolve an issue, escalate to Enterprise Operations (Tier 3). Provide the de-escalation path back to the MTF or lower tier.
- Monitor on-premises enterprise assets via SCOM, Quest Suite of Tools, and other related applications. Ensure core services are maintained at normal production levels with no unplanned service interruptions.
- Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions.
- Document and update incident(s) (via Ticketing System) with information relevant to the incident and/or outage for both on-premises and Cloud/Tenant environments.
- Perform system administrator duties within the client's eDiscovery in supporting data collection, preservation, processing, review, and production for litigation, investigations, and audits.
- Perform system administrator duties within the client's eDiscovery in supporting the purging or preservation of data related to spillage, leakage, phishing, or investigations.
- Be capable of accomplishing the Core KSATs and Additional KSATs defined within the 8140 work IDs.
Required Qualifications
- US Citizen
- Ability to obtain and/or maintain a government clearance.
- Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate
- DoDM 8570 IAT-III
- 4 years of experience or equivalent
- Education: Bachelor's Degree (Technical) and/or equivalency.
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.