About the role
Concept Plus is seeking a Sr. Trainer to provide services to all levels of users across a client's enterprise – existing and new end-users, peer experts, and super users. The Sr. Trainer will provide a variety of support services to better enable users in performing their clinical and business support workflows. The services shall include clinical and functional workflow adoption, end-user engagement of client systems, curriculum and content development, knowledge management, stakeholder engagement, resource allocation, gap analysis, virtual learning support across the enterprise.
What you'll do
- Manage and implement client system curriculums based on position-specific workflows.
- Collect data from customer satisfaction surveys to continuously evaluate course effectiveness. Utilize data to update and improve existing materials.
- Deliver content for instructor-led training (ILT) in accordance with enterprise standards.
- Deliver content for Optimization sessions in accordance with enterprise standards.
- Encourage classroom participation and facilitate change management for target audiences.
- Discover and apply customer needs/business knowledge to ensure client satisfaction of delivery outcomes.
- Prepare instructional aids and plans, and determine training objectives and goals.
- Formulate training outlines and determines instructional methods, utilizing knowledge of specific training needs and effectiveness of such individual methods as individual training, group instruction, over-the-shoulder support, and virtual training.
- Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
- Coordinate or perform administrative functions necessary to deliver and document training programs.
- Provide formal and informal implementation guidance, integration, and change management support tasks (on the job training, formal and informal classroom, and over the shoulder training) in a dynamic and interpersonal setting to support functional users (medical and dental providers) requiring assistance in implementing, using, and integrating client solutions into the military medical clinical business process.
- Maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks as needed during system trouble ticket resolution
Required Qualifications
- US Citizen
- Ability to obtain and/or maintain a government clearance.
- A minimum of five (5) years of experience in supporting computer information systems training, tools, software installs, and upgrades; preparing classrooms, facilities, and necessary equipment for classes; delivering classroom instructor-led, one-on-one, and structured on-the-job training.
- A minimum of two (2) years’ experience training personnel on Cerner Millennium Electronic Health Record Software.
- Cerner Millennium training certification
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Must be fluent in verbal and written English and English medical terminology.
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.