About the role
Concept Plus is seeking a Junior/Mid-Level Trainer to support live client training. This role assists the Senior Trainer in delivering instructor-led training in classroom settings and provides individual and small-group support to ensure participant comprehension. The Junior Trainer plays a key role in supporting training logistics, reinforcing learner understanding, and building toward greater facilitation capability over time.
What you'll do
- Training Support and Delivery
- Assist the Senior Trainer during live, in-person training sessions across assigned functional areas
- Provide one-on-one and small group support to participants who need additional explanation or clarification
- Help manage classroom logistics including attendance documentation, material distribution, and room setup
- Pre-class readiness
- Escalate learner issues or concerns to the Senior Trainer or Training Coordinator as appropriate
- Support pre-class preparation by reviewing materials, job aids, and system scenarios
- Confirm access and environment readiness in coordination with the Senior Trainer
- Participate in internal dry runs and readiness reviews
- Apply pre-class checklists to ensure classroom and materials are ready prior to delivery
- Flag and escalate any access or readiness issues to the Senior Trainer prior to go-live
- Sit-Behind Support (Receiving)
- Receive structured coaching from Senior Trainers during live delivery
- Apply real-time feedback to improve facilitation approach and instructional quality
- Support the Senior Trainer in maintaining classroom pacing and engagement
- Support Role During Delivery
- Observe Senior Trainer delivery techniques and apply lessons to own facilitation development
- Document learner attendance and issues accurately during each session
- Program support
- Provide backup instructor support at the assigned ALC as needed
- Coordinate with Training Coordinators and PMO on schedules, attendance, and reporting
- Participate in train-the-trainer sessions to develop facilitation skills
- Support program improvement by flagging recurring learner questions or content gaps
- Maintain communication with the Senior Trainer and Training Lead on daily task status
- Compliance and reporting
- Adhere to contract requirements and training standards
- Ensure accurate attendance tracking and issue documentation
- Maintain clearance, site access, and travel readiness