Policy Manager

Location: Los Angeles, CA

Salary: $80,000 - $85,000 per year, exempt

Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

The Program Development Department supports five focal areas for all programs within BC’s Housing Services Division: quality assurance, program evaluation, program policy, participant engagement, and staff development. This newly formed team advances the Division’s progress in these areas, ensuring that all participants Brilliant Corners serves receive high-quality, participant-centered support. The policy manager is part of the program development team and supports FHSP.

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations.

Position Summary

The Policy Manager leads the development, maintenance, and oversight of program policies and procedures for the Flexible Housing Subsidy Pool (FHSP). The Policy Manager is responsible for managing and improving our policy systems, processes, including how policies are created, stored and updated. This role works in close collaboration with program leadership, cross-departmental partners, legal counsel, and the program’s various funders to ensure policies are clear, operationally grounded, and effectively communicated to the appropriate audiences. The Policy Manager supervises the policy analyst and works with program leadership to set priorities for policy work.

Writing Samples

• Applicants must submit a writing sample of their choice of 1--3 pages. Technical or formal/professional samples, such as policies, policy recommendations, procedural guides, or programmatic descriptions, are preferred.

Position Responsibilities

• Lead the development, prioritization, and management of FHSP policies in partnership with program leadership, ensuring alignment with program goals and funder requirements.
• Oversee the full lifecycle of policy development, from research and drafting through implementation, communication, and version control.
• Synthesize input from funders, program leadership, legal counsel, and cross-departmental partners to ensure policies are operationally grounded .
• Ensure effective rollout and communication of policies, including coordination with training and development and development of supporting materials as needed.
• Identify gaps, inconsistencies, and risks in current policies and lead efforts to strengthen alignment and compliance.
• Supervise and support the Policy Analyst, including setting priorities, providing coaching, and ensuring high-quality deliverables.
• Represent policy work in cross-functional, funder and leadership spaces, providing guidance on policy interpretation and application.
• Maintain and continuously improve clear, consistent systems for policy documentation, storage, communication, and updates.
• Evaluate policy effectiveness by analyzing outcomes, performance data, and stakeholder feedback to ensure policies achieve intended impacts and drive continuous improvement.
• Monitor relevant external regulatory developments and proactively assess their impact on internal program policies, program participants, and staff.

Requirements

Professional Experience

• 3 or more years experience in policy analysis, policy development, research, or a related field focused on social justice, housing or human services.

Knowledge, Skills, and Ability

• Strong writing and editing skills with demonstrated expertise in technical writing, including the development and refinement of policies, procedures, and internal program guidelines.
• Strong ability to lead and manage a policy development agenda, including prioritization, sequencing, and managing multiple workstreams and deadlines simultaneously.
• Excellent organizational and project management skills with the ability to oversee complex, cross-departmental work from inception through implementation.
• Excellent interpersonal skills with a strong capacity for collaboration with internal and external stakeholders, including navigating and managing funder relationships.
• Skilled at synthesizing large amounts of information, including stakeholder input, operational data, and regulatory guidance, into clear, actionable policy products.
• Strong leadership and supervisory skills; ability to direct, coach, and develop policy staff while maintaining forward momentum on team deliverables.
• Ability to think strategically, refine systems and processes with an eye towards the “big picture.”
• Exercises sound, independent judgement in navigating competing priorities, ambiguous situations, and complex stakeholder dynamics.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)

Core Competencies

Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking

Process Management: Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization

Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes

Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $80,000 - $85,000 annually. This position is being offered at $80,000 - $85,000 annually.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records.

Benefits

• Health Care Plan (Medical, Dental, & Vision)

• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work