📣 Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech
📍 Location: Germany or Utrecht | 💼 Remote/Hybrid | Full-time
🌍 Making Every Move Matter
At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make.
We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. 🚀
💻 Your Impact
As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users.
🔧 What You’ll Take On
You will have the opportunity to make a significant impact within a small, motivated team with duties including:
Answering calls from our distributor and customers, mainly from Germany, you will act as a brand representative of Kaleido, ensuring we empathetically listen and solve as many issues as possible with a smile on our face.
Answering emails and Social Media inquiries from (potential) customers and our distributors.
Handle second level complaints for Germany and making sure that information is complete for our investigation department.
Be an expert in transferring product knowledge to our customers.
Support complaint reporting and facilitating the legal and regulatory controls required of a medical device.
Presenting and delivering information to potential clients and providing onboarding training to our new customers.
Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.