Looking for Philippines-based candidates
Job Role: Offshore Mortgage Broking Support Officer
Compensation range: $1,800 AUD - $2,200 AUD / Monthly
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday)
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: A fast-growing Australian mortgage broking business focused on delivering high-quality lending solutions and exceptional client service. We utilise industry-leading platforms, including Connective and Mercury Nexus, to manage our client relationships and loan processes.
Role Overview: We are seeking a detail-oriented and proactive Offshore Mortgage Broking Support Officer to assist our mortgage brokers with the end-to-end loan process, including post-settlement support. This role is critical in ensuring smooth application processing, accurate data management, and ongoing client loan maintenance.
Key Responsibilities:
- Prepare and submit loan applications accurately through lender portals, managing the process from pre-submission through to settlement.
- Coordinate and organise all supporting documentation, ensuring completeness, accuracy, and timely submission.
- Order and monitor bank valuations, and manage pricing or discount requests with lenders.
- Liaise with banks, lenders, and internal stakeholders to obtain application updates, approvals, and outstanding conditions.
- Maintain accurate client records, workflow tasks, notes, and compliance documentation across CRM and loan processing systems.
- Ensure all loan files meet compliance, audit, and record-keeping requirements in line with company and lender standards.
- Support post-settlement activities, including loan setup verification, offset account linking, and client online banking access.
- Review loan documents post-settlement to ensure approved rates, limits, splits, and structures are correctly implemented.
- Follow up promptly on any post-settlement issues, discrepancies, or lender-related concerns.
- Provide day-to-day administrative support to brokers, including progress tracking, follow-ups, and client communication assistance.
- Proactively monitor deal pipelines and identify potential delays to ensure timely settlements.
Required Skills and Qualifications:
- Experience in mortgage broking, banking, or loan processing.
- Familiarity with Connective and/or Mercury Nexus (highly regarded).
- Strong attention to detail and organisational skills.
- Ability to manage multiple tasks and meet deadlines.
- Excellent written and verbal English communication.
- Proactive and able to work independently.
Work Arrangement & Expectations:
This is a remote role that will be set up via an Employer of Record (EOR) service.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile