Looking for Filipino (Philippines-based) candidates
Job Role: Ecommerce Operations VA
Compensation range: $1,600 AUD - $2,200 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: The client is an established Australian homewares and furniture retailer with a strong ecommerce presence. They manage a large and fast-moving product catalogue across homewares, furniture, and lifestyle categories, supported by both online operations and physical warehouse and retail teams. Their focus is on delivering a seamless customer experience through accurate product data, strong merchandising, and reliable order fulfilment across their online store.
Role Overview: We’re seeking a highly detail-oriented Ecommerce Operations & Customer Support VA to manage end-to-end product operations and online customer service. This role combines Shopify product management, catalogue accuracy, site merchandising, and customer/order communications. You’ll play a key role in ensuring the ecommerce site is accurate, up-to-date, and well-merchandised, while also supporting customers throughout their post-purchase journey.
Key Responsibilities:
Product & Site Operations
• Upload and build products in Shopify including descriptions, images, variants, dimensions, and care instructions
• End-to-end product setup for homewares and furniture with guidance from the buying team
• Write and manage furniture and product descriptions based on provided briefs
• Manage site merchandising including collection ordering, category setup, and featured product placement
• Ensure product page accuracy, consistency, and brand alignment across all listings
• Upload, tag, and manage product images, identifying gaps using Google Sheets checklists
• Maintain basic on-page SEO including page titles, meta descriptions, and image alt text
• Update website content such as banners, landing pages, navigation, and CMS pages
• Maintain product information in Google Sheets (PIM data including attributes, dimensions, colours, and season codes)
• Monitor stock availability and support range updates in coordination with the buying team
• Provide ad hoc support to buying and design teams including product data requests and photoshoot preparation
Customer & Order Management (Online Only)
• Manage daily online customer enquiries and email communications
• Handle post-purchase communications including order updates, dispatch notifications, delivery timelines, and follow-ups
• Coordinate Click & Collect orders for homewares and furniture with warehouse and retail teams
• Liaise with warehouse staff regarding order fulfilment, stock movement, and exceptions
• Communicate with couriers regarding tracking, delivery issues, and shipment updates
• Manage order exceptions including cancellations, refunds, exchanges, and damaged goods via Shopify and related systems
• Respond to urgent stock and delivery enquiries in a timely and professional manner
Out of Scope:
• Physical order fulfilment, packing, and shipping
• On-site warehouse handling and stock movement
• In-store retail customer interactions
Tools & Systems:
• Shopify (Admin) – Required (hands-on product uploads, collections, content management)
• Google Sheets / Excel – Required (intermediate level, PIM data and live tracking sheets)
• Retail Express (REX) – Preferred (training provided if needed)
• Dropbox – Preferred (basic file navigation and asset management)
• Email – Required (professional written communication with internal and external stakeholders)
• Trello – Nice to have (task management and workflow tracking)
• AI Tools – Required (ability to use AI to support content creation, automation, and quality checking; Claude experience preferred)
Required Skills and Qualifications:
Must-Have
• Proven Shopify admin experience (product uploads, collections, and content pages — not just storefront use)
• Strong attention to detail with a focus on data accuracy and content quality
• Intermediate Google Sheets / Excel skills (comfortable with live, formula-driven spreadsheets)
• Excellent written English for customer and internal communication
• Experience handling ecommerce customer emails and order communications
• Ability to follow structured briefs and work independently with minimal supervision
• Available within 1–2 weeks and able to commit to 40 hours per week
Nice to Have
• Previous virtual assistant or ecommerce operations experience (product + customer operations)
• Background in homewares, furniture, fashion, or lifestyle retail
• Experience managing Shopify order workflows (refunds, cancellations, exchanges)
• Familiarity with PIM systems and catalogue data management
• Experience with inventory/ERP systems such as REX, DEAR, or Cin7
• Basic SEO knowledge (meta titles, descriptions, alt text best practice)
• Experience with customer support platforms such as Gorgias or Zendesk
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to: