Role Summary
The Network Engineer III –is a senior technical engineer responsible for the 24×7 operational support and optimization of enterprise solutions, including Palo Alto, Cisco, Fortinet, F5, and Aruba within a Managed Services (MS) environment.
This role serves as a Tier‑3 escalation engineer, supporting complex customer environments across hybrid, cloud, and global networks, while maintaining strong multi‑vendor networking fundamentals and supporting adjacent platforms as required.
The engineer directly influences customer satisfaction, service quality, and incident resolution outcomes, and collaborates closely with Managed Services Security, Managed Services Network, Engineering, Presales Architecture, Product, and Service Management teams.
Key Responsibilities
24×7 Operations & Tier‑3 Escalation
Prisma SASE Engineering & Lifecycle Management