C
CBTS · ATS.RIPPLING.COM
POSTED 51D AGO
Network Engineer III -Palo Alto Prism
◆ Remote (United States)◆ Full-time
About the role
Role Summary
The Network Engineer III –is a senior technical engineer responsible for the 24×7 operational support and optimization of enterprise solutions, including Palo Alto, Cisco, Fortinet, F5, and Aruba within a Managed Services (MS) environment.
This role serves as a Tier‑3 escalation engineer, supporting complex customer environments across hybrid, cloud, and global networks, while maintaining strong multi‑vendor networking fundamentals and supporting adjacent platforms as required.
The engineer directly influences customer satisfaction, service quality, and incident resolution outcomes, and collaborates closely with Managed Services Security, Managed Services Network, Engineering, Presales Architecture, Product, and Service Management teams.
Key Responsibilities
24×7 Operations & Tier‑3 Escalation
- Participate in a 24×7 on‑call rotation as a Tier‑3 escalation engineer for Prisma SASE.
- Troubleshoot and resolve complex issues across:
- Prisma SD‑WAN control and data planes
- Prisma Access (Remote Networks, Mobile Users, Service Connections)
- GlobalProtect, IPsec, and cloud‑delivered firewalling
- Lead high‑severity incident response, customer communications, and root cause analysis (RCA).
- Act as a technical escalation point during major outages.
Prisma SASE Engineering & Lifecycle Management
- Lead support efforts of Palo Alto Prisma SASE architectures, including:
- Prisma SD‑WAN branch and hub designs
- Prisma Access for ZTNA, SWG, and FWaaS
- Own the full service lifecycle:
- Customer onboarding
- Change management
- Platform upgrades and migrations
- Decommissioning
- Validate and enforce:
- Security policies
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