HSI is a leading provider of cloud-based environmental, health, and safety (EHS) compliance and workforce development solutions. We help organisations build safer, smarter workplaces through innovative safety training and HR compliance tools.
We’re looking for a Junior Network Administrator to be the first IT team member based in Europe, supporting our growing teams across the UK and Ireland. This is a highly visible, frontline role where you’ll work closely with employees day-to-day while collaborating with our established US-based IT team.
This is an excellent opportunity for someone early in their IT career who combines strong technical fundamentals with a customer-first mindset and is eager to grow in a collaborative, international environment.
What you’ll be doing
- Act as the first point of contact for IT support across the UK and Ireland, delivering a high-quality, responsive user experience
- Provide Tier 1 support for hardware, software, and network-related issues via Jira Service Management
- Troubleshoot and resolve issues across desktops, laptops, and mobile devices
- Set up and onboard new employees, including device imaging, configuration, and deployment
- Manage user accounts and access in Active Directory and Microsoft 365 (user provisioning, password resets, mailbox setup)
- Monitor system performance and escalate trends or recurring issues to senior IT team members
- Maintain clear and accurate IT documentation, including knowledge base articles and asset tracking
- Support adherence to internal IT security and compliance standards
- Partner closely with the US IT team to ensure consistent global support coverage
Working arrangements
- Hybrid role based in our London office (2–3 days per week onsite)
- Standard working hours aligned to the UK (8:00am – 5:00pm)
- Opportunity to collaborate with and support colleagues across both the UK/Ireland and US East Coast teams, providing valuable exposure to a global IT environment
Requirements
- ~1+ year of experience in an IT support, service desk, or helpdesk role in an employee-facing environment
- Strong foundational IT knowledge (operating systems, basic networking, end-user support)
- Demonstrated customer service mindset with excellent communication and problem-solving skills
- Hands-on experience with:
- Windows 10/11 and Microsoft Office 365
- Active Directory and Microsoft 365 administration
- Ticketing systems (preferably Jira or Jira Service Management)
- Basic understanding of networking concepts (IP addressing, DNS, DHCP)
- Comfortable working independently while collaborating with a distributed, global team
- Strong organisational skills and attention to detail
Nice to have:
- CompTIA A+, Network+, or similar certifications
- Experience contributing to IT documentation or knowledge bases
Benefits
- Gain exposure to a global IT environment and modern SaaS infrastructure
- Opportunity to grow your technical skills and progress your IT career
- Supportive, collaborative team culture