Position Overview
The Portfolio Community Association Manager (CAM) is responsible for the overall management, operations, and client satisfaction of a portfolio of community associations, including condominiums, HOAs, and townhome communities. This role requires a highly organized, proactive professional who can manage multiple communities while building strong relationships with Boards and homeowners.
The CAM provides leadership, strategic guidance, and operational oversight to ensure each community is maintained in accordance with governing documents, Florida Statutes, and management contracts. Success in this role requires strong financial acumen, proactive communication, and the ability to manage multiple properties while delivering exceptional service.
Key Responsibilities
Portfolio & Operational Management
- Manage a portfolio of associations, ensuring consistent service delivery and operational excellence.
- Conduct regular site inspections to identify maintenance needs, safety concerns, and compliance issues.
- Develop and implement preventive maintenance and capital improvement plans.
- Oversee vendor performance, negotiate contracts, and ensure timely completion of work within budget.
- Manage construction, renovation, and improvement projects from planning through completion.
Board & Resident Relations
- Serve as the primary liaison to Boards of Directors and homeowners.
- Attend and facilitate Board, Annual, Budget, and committee meetings; prepare agendas, minutes, and board packages.
- Provide guidance to Boards on governance, best practices, and Florida Statutes.
- Respond to Board and homeowner inquiries promptly (within 24 hours when possible).
- Enforce governing documents, rules, and regulations fairly and consistently.
- Initiate communication with new residents and promote community engagement.
Financial Management
- Develop draft annual budgets in collaboration with accounting teams and present to Boards.
- Review monthly financial statements, general ledger, and variances for accuracy.
- Prepare and present financial and management reports to the Board.
- Approve invoices and ensure timely vendor payments.
- Assist with audits, reserve studies, and insurance renewals.
- Identify financial risks and recommend corrective actions.
Administrative & Reporting
- Maintain accurate and organized records including contracts, insurance, compliance documentation, and governing documents.
- Prepare weekly and monthly management reports detailing operations, projects, and violations.
- Utilize management software to track work orders, violations, and communications.
- Ensure all contractual obligations are met in accordance with management agreements.
Compliance & Risk Management
- Ensure compliance with federal, state (Chapters 718 & 720), and local regulations.
- Coordinate insurance claims, incident reporting, and risk mitigation efforts.
- Advise Boards on legal and regulatory requirements and coordinate with legal counsel when necessary.
- Implement and manage violation enforcement procedures.
Vendor & Project Management
- Solicit bids, prepare RFPs, and present vendor recommendations to the Board.
- Supervise vendors and contractors; ensure quality, timelines, and budget adherence.
- Recommend vendor changes when performance does not meet expectations.
- Staff & Team Leadership
- Supervise, train, and evaluate assigned staff (assistants, maintenance, coordinators).
- Ensure appropriate staffing levels and coverage across assigned communities.
- Conduct performance reviews and provide ongoing coaching and development.
- Foster a culture of accountability, professionalism, and customer service.
Requirements
Qualifications
- Active Florida CAM License (required)
- 2+ years of community association or property management experience (portfolio experience preferred)
- Professional designations (CMCA, AMS) preferred not required
- Strong knowledge of Florida Statutes (Chapters 718 & 720) and governing documents
- Proven experience with budgeting, financial reporting, and variance analysis
- Proficiency in Microsoft Office and property management software (e.g., CINC, Vantaca, Yardi, AppFolio)
Core Competencies
- Leadership & Team Management
- Financial Acumen
- Customer Service Excellence
- Communication & Interpersonal Skills
- Organization & Attention to Detail
- Problem Solving & Decision-Making
- Ethical Conduct & Professionalism
- Working Conditions & Physical Requirements
- Combination of office work and on-site property inspections
- Ability to walk properties, climb stairs, and lift up to 25–50 lbs as needed
- Availability for occasional evening Board meetings and emergency response
- Ability to work in varying weather conditions (heat, rain, cold, etc.)
Benefits
- $30 hourly
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
- Generous leave policies including Paid Sick/Personal Days, Vacation, and Holidays.
- Flexible scheduling options.
- Opportunities for professional development.
If you're looking to leverage your property management experience in a role that offers growth, challenge, and the chance to make a significant impact, we'd love to hear from you.