EAP Telephone Counsellor
Hybrid Role - GLASGOW
Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.
HealthHero is Europe’s largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets “whole health” needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we’re simplifying healthcare and improving lives.
We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team.
You will be:
- For the main part of the role, carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes, of all interactions.
- Integrated into our Support Line Team.
Requirements
Able to work a minimum of 22.5 hrs per week (at least 1 day shift based in-office, Glasgow , which is mandatory)
We currently have vacancies for the 3 or 4 shifts per week.
The shifts patterns may include the following range:
8am-4pm, 10am-6pm, 12pm-8pm, 2pm-10pm (half or full days)
4pm-Midnight (Home)
Midnight - 6am (Home)
Weekend shifts (Home)
We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance.
- In addition to your regular shift pattern, you may be required to work an additional shift each month to support rota shortages, such as those caused by annual leave or unplanned absence. This may include a Saturday or Sunday shift and/or a sleeping overnight shift. This expectation applies to all team members unless your contract already includes a permanent weekend or waking night shift.
- Part time is pro rata salary
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
- Have good IT skills with good working knowledge of Microsoft Office suite
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure.
- Able to work in a busy environment.
Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
Benefits
- Full induction training programme, which will be undertaken via Microsoft Teams.
- Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic.
- Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours).
- Financial assistance for Supervision.
- Regular 1-2-1’s with your line Manager.
- 24/7 On Call staff support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
When applying, please provide your most recent CV, including:-
- Employment history
- Counselling qualifications
- Membership number
We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.
Diversity and Inclusion
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel.
We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.