Grow with Purpose. Thrive with TRSTD.
At Trusted Shops, we believe in purpose-driven careers and structured excellence. As an Account Manager, you’ll take ownership of a diverse portfolio of B2B customers and help them succeed in the fast-paced world of e-commerce. Your mission is to unlock growth for your customers. Every negotiation, every upsell, every renewal strengthens partnerships and drives success – for your customers and for us.
The job is a fixed-term parental leave replacement until at least November 2027.
What You'll Do
Ownership & Strategic Account Development: Manage a portfolio of small to mid-sized online shops and identify opportunities for growth.
Value Creation: Proactively identify opportunities to improve customer performance and implement tailored expansion strategies.
Building Strong Partnerships: Develop accounts strategically and commercially, prepare customised recommendations, and nurture long-term, trust-based relationships to achieve mutually beneficial outcomes.
Cross-Functional Collaboration: Work closely with internal teams, including Sales, Legal, and Product, to ensure coordinated support to deliver a seamless experience for your customers.
Data-Driven Decision Making: Collaborate with a dedicated Customer Success Manager using insights and metrics to maximize client retention and long-term success.