Trusted Shops – We build trust.
Our mission: We make online shopping safer and more reliable by connecting trustworthy online shops with more than 40 million European consumers in our Community of Trust. Over 30,000 companies across Europe rely on our solutions to build trust in their digital services and products. From authentic reviews and buyer protection to legal tech solutions – our tools create transparency, reduce uncertainty, and help businesses attract new customers. In short: no more fake.
Step into a leadership role within a team that delivers real customer success while embracing modern, supportive leadership principles. This position is a fixed-term parental leave cover until approximately August 2028. If you’re passionate about taking projects and people to the next level, this is the right place for you.
Team Leadership & Coaching
Develop and lead a hybrid team through regular touchpoints, coaching, and individual support to foster both professional and personal growth.
Operational Excellence
Ensure efficient, structured, and high-quality processes across Customer Success and Account Management.
Customer Retention & Relationships
Build and strengthen long-term customer relationships by maintaining a strong customer focus and empowering your team to act as trusted advisors.
Process Optimization
Identify opportunities for improvement and implement optimizations together with your team.
Stakeholder Management
Collaborate closely with Product, Operations, and other internal stakeholders, and proactively share relevant customer and market insights.