Contract Continuous Process Improvement Analyst II

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.

What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/

How YOU will make a Difference:

HMA is embarking on a multi‑year transformation initiative focused on modernizing HMA’s claims processing capabilities. Over the next three years, we are transitioning to a new, more efficient claims system that will strengthen accuracy, improve member and client experience, and support long‑term operational growth. This project brings together teams across HMA to rethink processes, adopt new technologies, and build a stronger foundation for the future. Each role supporting Project Phoenix plays a meaningful part in shaping how we serve our members for years to come.

What YOU will do:

Process Discovery & Investigation

• Conduct deep‑dive process discovery sessions with SMEs, using probing, investigative questioning to uncover why work is done—not just how
• Identify legacy workarounds, system‑driven behaviors, and historical practices masquerading as “requirements”
• Distinguish true business rules from implementation choices tied to prior tools or platforms

Continuous & Lean Process Improvement

• Apply Lean principles to identify waste, redundancy, bottlenecks, handoff friction, and rework within current‑state workflows
• Challenge “we’ve always done it this way” thinking with data‑driven insights and practical alternatives
• Highlight opportunities for simplification, standardization, automation, or elimination before workflows transition to a new claims system

Future‑State Workflow Design

• Lead collaborative workshops with operations SMEs and technical partners to design system‑agnostic future‑state workflows
• Translate findings into clear, structured documentation that reflects business intent, not system limitations
• Ensure workflows support compliance, scalability, operational efficiency, and member/provider experience

Stakeholder Partnership & Rapport Building

• Build trust and strong working relationships with SMEs by balancing curiosity, respect for expertise, and thoughtful challenge
• Communicate observations and recommendations in a way that promotes alignment rather than defensiveness
• Influence without authority by grounding recommendations in business outcomes, risk reduction, and long‑term value

Transition to Implementation

• Partner with Business Process Writer to translate validated workflows into rules for technical requirements
• Support operational validation by ensuring future‑state designs are understood, intentional, and free of unintended consequences

Requirements

Knowledge, Experience and Attributes:

• Bachelor’s degree in Business Administration, Operations Management, Information Systems, or related field
• 3-5+ years of hands-on experience in process analysis, process improvement, or business operations
• Strong understanding of process mapping methodologies
• Proven experience supporting or leading process improvement initiatives (Lean, Six Sigma, Kaizen, etc.)
• Proficiency with process modeling tools (e.g., Visio, Lucidchart, Bizagi, ARIS)
• Strong analytical skills with the ability to interpret data, identify trends, and build insights
• Experience with workflow automation tools or platforms (e.g., Power Automate, UiPath, ServiceNow, Appian)
• Familiarity with SQL, Excel (advanced), or other data analysis tools
• Understanding of project management methodologies (Agile, Waterfall)
• Excellent communication skills, both written and verbal
• Strong problem-solving and critical-thinking abilities
• Ability to work independently and manage multiple priorities
• Stakeholder management and the ability to influence without authority
• Detail-oriented mindset with a focus on accuracy and quality

Benefits

Application Note:

When applying, please include the phrase “What stood out to me about this role is…” somewhere in your application.

Compensation:

Compensation for this contract role ranges from $40–$47 per hour, and varies dependent on geography, skills, experience, education, and other job or market-related factors. You’ll be onboarded through one of our trusted staffing partners, which allows you to access a suite of employee‑style perks—including PTO and benefits—if you choose to opt in. This setup gives you the flexibility of contract work with the option to enjoy additional support and coverage.

Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.

How we Support your Work, Life, and Wellness Goals

At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.

We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)

HMA requires a background screen prior to employment.

Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.

HMA is an Equal Opportunity Employer.

For more information about HMA, visit https://www.accesshma.com/