Overview
Solutions Engineers collaborate with internal teams crafting and implementing enterprise-level solutions for TransPerfect´s international portfolio of clients using the GlobalLink suite of products. They act as the clients’ main technical point of contact, working closely with Solutions Architects and Developers on the technical aspects of implementation.
Responsibilities
Work in conjunction with the Solutions Architects team to gather and analyze configuration requirements from clients
Draft project plans containing the implementation details and timelines, including risk analysis
Ensure the deadlines for implementation are met
Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators
Coordinate and verify the configuration tasks in GlobalLink tools based on client requirements
Act as the primary technical point of contact and point of technical escalation for both internal teams and external clients
Assist the support team with any client configuration issues
Be involved in the lifecycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
Assist clients with the coordination of GlobalLink connectors upgrades
Become the spokesperson of the team for one or more of the GlobalLink products if desired
Deploy, troubleshoot and upgrade the GlobalLink suite of products
Create custom reports for clients in MySQL
Mentor new team members as needed
Prepare trainings and procedures to contribute to the continuous improvement of the team's work
Provide trainings as needed to clients
Contribute to internal projects
Complete all other tasks that are deemed appropriate for this role and assigned by the supervisor
Required skills
Business level written and verbal Japanese and English communication skills
Strong interpersonal skills
Effective time management skills
Excellent problem solving and analytical skills
Collaborative attitude
Project management skills
Good documentation skills
Understanding of Scripting and Regular Expressions
Basic knowledge of Unix
Knowledge of SQL and API/Postman
Required experience and qualifications
Minimum Bachelor’s degree or its equivalent
Minimum of 1-2 years of experience in a client-facing role
Project management and client solution implementation experience
Experience troubleshooting technical issues and reading logs
Experience working with web technologies (web servers, application servers, Tomcat, etc.)
Experience with Linux
Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)
Desired skills and experience
Willingness to travel to client workshops or meetings
Experience working in a multicultural environment
Ability to work with remote teams using online messaging
Celebrate diversity and embrace new ideas and differing perspectives
Be financially responsible and make sound financial decisions
Knowledge of CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools
Experience with Corrective and Preventive Action processes
Compensation & Benefits
Annual salary (negotiable based on skills and experience)
Full social insurance coverage
Transportation allowance (up to JPY 30,000 per month)
Working Hours & Holidays
Monday to Friday, 8 working hours between 9:00 AM and 7:00 PM, plus a 1-hour break
2 days off per week (weekends and public holidays)
Paid leave (15 days in the first year), birthday leave, bereavement leave, childcare leave, and sick leave
Employment Type
1-year fixed-term contract (including a 6-month probation period), with the possibility of extension based on business needs and performance.
During the contract period, salary, social insurance, and paid leave are equivalent to those of permanent employees
Others
Non-smoking office
Office location: Nishi-Shinjuku, Tokyo, Japan
Hybrid work is available (2 days in the office). Remote work may be considered for candidates who live far from our Tokyo or Osaka offices.
Annual health check-up (once per year)
Free drinks (water, tea, coffee, juice, soup, etc.) and snacks available in the break room (Tokyo only)
Fresh fruit provided twice a month (Tokyo only)
Annual volunteer hiking event, as well as seasonal employee engagement events