TransPerfect is seeking a senior Salesforce product manager to own and drive the CRM operating model end-to-end in a complex, global environment. This role is responsible for creating structure, clarity, and control across intake, prioritization, and execution. It requires someone who can independently hold the model together without relying on external steering.
This is not a coordination role. It is an ownership role. The ideal candidate brings both strong product ownership discipline and a solid, hands-on understanding of the Salesforce platform, enabling them to make informed decisions in technically complex situations, challenge requirements where necessary, and actively drive delivery forward.
• Define and maintain a clear Salesforce roadmap aligned with business priorities and platform evolution.
• Translate strategic needs into structured initiatives rather than isolated requests.
• Plan and structure the onboarding of new business units or acquisitions into the Salesforce environment, defining the approach for integrating new teams, data, and processes into the existing setup.
• Own and actively drive the CRM backlog end-to-end.
• Enforce structured intake and ensure all requests are properly scoped and documented before entering the backlog.
• Translate and challenge business needs, pushing back where requirements lack clarity, create unnecessary complexity, or conflict with platform best practices.
• Lead prioritization across a complex, global stakeholder landscape with competing demands.
• Apply consistent prioritization logic under pressure, balancing business value, technical risk, and platform health.
• Communicate priorities and trade-offs clearly to both technical and non-technical audiences.
• Drive execution clarity, ensuring stories are well-defined, acceptance criteria are set, and delivery teams have what they need to move.
• Own governance adherence across all CRM change processes.
• Delegate and oversee CRM updates, enhancements, and administration.
• Maintain platform control, managing technical debt alongside new feature development and actively driving toward sustainable solutions rather than quick fixes.
• Create real transparency through consistent reporting on backlog health, delivery progress, and platform status for stakeholders and leadership.