Job Summary
We are seeking an experienced Accounts Receivable (AR) Operations Specialist to support and optimize our end-to-end AR processes. The ideal candidate will play a key role in collections, payment application accuracy, and identifying process improvement opportunities to enhance cash flow and reporting accuracy. This role involves close collaboration with cross-functional teams, timely issue resolution, and a commitment to consistency and compliance in financial operations.
Key Responsibilities
- Review AR aging reports and perform invoice, payment, and credit reconciliations.
- Reconcile and process incoming payments from Cash App, identifying and resolving discrepancies using transaction histories and digital wallet dispute workflows.
- Oversee daily payment application processes, ensuring timely and accurate transaction postings; troubleshoot and resolve related issues.
- Work cross-functionally with Sales, Logistics, Collections, and Accounting to resolve billing and payment discrepancies, including chargebacks, short payments, and overpayments.
- Ensure timely and accurate upload of payment documentation—including check deposits, smart safe receipts, and ACH remittance details—to internal systems.
- Support bi-weekly bank reconciliations related to AR entries and assist with external audits by preparing and adjusting supporting documentation.
- Manage payment reconciliation and reporting for consignment accounts, ensuring alignment with contractual obligations.
- Process account adjustments, write-offs, and credit memos in compliance with company policies.
- Conduct weekly quality reviews of payment applications and reconciliations to ensure data accuracy, integrity, and policy adherence.
- Generate weekly reports on AR aging related to Cash App payments, highlighting trends in digital payment failures, settlement lag, or chargebacks.
- Collaborate with the Collections team to track and collect overdue balances where customers used Cash App, leveraging Cash App transaction histories and dispute workflows.
- Lead and contribute to continuous improvement initiatives, promoting best practices to enhance AR efficiency and reduce aged receivables.
- Facilitate online meetings and email correspondence with customers to resolve AR discrepancies, with special attention to Cash App payment verification and refund processes.
Qualifications
- Proven experience in Accounts Receivable operations or a similar finance role.
- Strong understanding of AR processes, payment application, and reconciliation.
- Experience reconciling digital wallet payments (e.g., Cash App, PayPal, Venmo) is strongly preferred.
- Proficiency with accounting software and ERP systems (e.g., SAP, Oracle, NetSuite).
- Advanced Excel skills and the ability to analyze financial data.
- Strong communication and collaboration skills, with a problem-solving mindset.
- Detail-oriented and highly organized, with the ability to manage multiple priorities.
- Familiarity with internal controls and audit practices is a plus.
Benefits
- Fully remote position
- Salary increase opportunities based on performance
- Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues).